Any game Engine, like Unity and Unreal Engine 4 I install crashes on launch. Any solution to this?

Anuj_Jena · July 2018

Any game Engine, like Unity and Unreal Engine 4 I install crashes on launch and that's pretty much it. I am running the exact same copy of windows on my PC and it runs well however, it doesnot on the laptop. I have tried to run it both on the CPU and GPU and it gives the same result.
Helios 300
g3-572
16gb Ram

JackE · July 2018

Do you mean the machine locks up and you have to force the machine off by pressing and holding the power button? Or do you mean the games refuse to load or stall but can unloaded from memory with task manager? In either case, try uninstalling and re-installing the games. Jack E/NJ

Anuj_Jena · July 2018

@JackE
neither of the above problem occurs, just the 'Game Engine', not games , the Unity engine and Unreal Engine fail to launch. The same happens with Adobe Photoshop and Cinema 4D. Any kind Visual editing software or 3D rendering software fails to launch.

JackE · July 2018

Any non-Microsoft anti-virus/malware running in the background? Don't just disable, uninstall them. If none, what's total RAM, GPU & GPU usage at idle after booting? Jack E/NJ

Anuj_Jena · July 2018

No external anti-virus is running, just the Microsoft defender that's it and I have tried disabling it and running the software still the same problem.
The usage after booting.-

Image: https://us.v-cdn.net/6029997/uploads/editor/0h/qcbimlvjaelv.png

Elgauchio · July 2018

I also join

ue4 games are stuttering me. (Predator Triton 700..)
only unreal engine based games.

JackE · July 2018

Are the latest ACER intel & nvidia drivers installed ? Jack E/NJ

https://www.acer.com/ac/en/US/content/support-product/7310?b=1

Anuj_Jena · July 2018

@JackE yes, the latest drivers are installed. Still I downloaded and installed all the drivers again.

JackE · July 2018

We need to try to focus on trying to load just one of the design programs you've tried. I think the rest will follow if we can successfully load just one. Which one do you want to choose? I'd probably pick Photoshop because it's probably the most widely used. But it's your choice. Jack E/NJ

SMartin5590 · January 2019

What was the resolution to this? I am having the same problem and was pretty unhappy when I found this and nobody has a solution.
What happens is that when I launch any game using Unreal Engine 4, I get an Error Dialog and the game does not start.
Rebooting doesn't help.
I've checked that I am on the latest of all drivers and software.
No other games/engines have an issue.
Included DxDiag if anyone is wanting information.

JackE · January 2019

SMartin5590>>>No other games/engines have an issue.>>>

Hmmm? Where did you post this issue on https://forums.unrealengine.com/ ? I'd be interested in seeing some of the responses. Jack E/NJ

xapim · January 2019

I have epicgames account and unreal engine games load all fine on mine never crashed that is really weird

SMartin5590 · January 2019

I submitted a bug to the new bug submission form at Unreal Engine. No idea if that is viewable anywhere. Still waiting for a response from anywhere.

ven98 · January 2019

Can you download HWiNFO and run 'sensors'. Check if the available virtual memory(don't confuse with VRAM) and check how much you have left availble when you run these applications.

ven98 · January 2019

..................................

SMartin5590 · January 2019

Here is the Output of the HWINFO Sensors.
Acer Predator G9-791
Dunno Part Number
CPU: i7-6700HQ @2.6 GHz
GPU: Nvidia 980 GTX
Windows 10 Pro (64-bit)

Memory doesn't go up when the games run, because they don't. They just Crash as described in my Jan. 27 post. The error dialog usually has the following information.

LowLevelFatalError

[File:C:\UE4.18\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 233]

Result failed

at

File:C:\UE4.18\Engine\Source\Runtime\Windows\D3D11RHI\Private/D3D11Viewport.cpp:289

with error 8876017C

Image: https://us.v-cdn.net/6029997/uploads/editor/gm/ubww1sqdn86z.png

SMartin5590 · February 2019

So nobody knows what's wrong with the Unreal Engine? I've put in a ticket over at the UE support site, but so far, no response. Apparently, it's not supposed to work.

JackE · February 2019

>>>I submitted a bug to the new bug submission form at Unreal Engine. No idea if that is viewable anywhere. Still waiting for a response from anywhere. >>>I've put in a ticket over at the UE support site, but so far, no response.>>>

Submit another. Daily if necessary. Till you get noticed. Jack E/NJ

xapim · February 2019

Yup u have to keep pushing or they will not care devs are all the same everywhere if you don't insist on it they will never even pay attention to it

SMartin5590 · September 2019

xapim said:

Yup u have to keep pushing or they will not care devs are all the same everywhere if you don't insist on it they will never even pay attention to it

Not really worth having to tell them their software is shite. I've submitted dozens of bugs and so far no response. I play the games on my Dell desktop which except for/more faster SSD drives is near identical to the laptop.

The Predator is fine for older games for now. I'll toss it out in a few months and get a Dell if I still want the mobility. Won't give Acer another look after this pain.

Stonedog · September 2019

Hey folks, those of you on a laptop with both a INTEGRATED GPU and a GPU CARD by Nvidia or AMD etc.... try this.... Download the freeware DDU (Its perfectly safe, just google it to find ) and use it to uninstall ALL YOU GPU DRIVERS on every card on your pc, every version even older have to be wiped with DDU .

THEN on your INTEGRATED GPU install a older driver NOT the LATEST DRIVERS (THIS IS CRUCIAL) . Then on your GPU you should be gaming on and using for everything go to the Nvidia or AMD web page not the WINDOWS STORE or the MANUFACTURER of your PC STORE and down load the latest drivers from there and install.

This error appears to be in nature a DRIVER CONFLICT and you need to do a clean wipe of the GPU drivers with the DDU to solve before you reinstall as I posted above or it will not work .

IF YOU HAVE A SINGLE GPU CARD , do everything above EXCEPT ofcourse pay no heed to anything that deals with a integrated or secondary GPU, just run DDU and then do the step abopve to install the GPUs latest driver...

HOPE IT HELPS !