Helios 500 battery not charging while in gameplay??

xRamRodx said:

Recently bought the Helios Predator 500 i7 8th gen gtx 1070 and very disapointed it has the same battery issues as the helios 300. The battery dosen't charge while in game and actually loses a charge! After playing 2 hours in game, battery goes from 100 to 40 percent which then drops fps and game performance. I changed my battery settings on the laptop and in NVIDIA to battery optimal settings and that still gives me only another 30 to 60 mins at best of game play before performance drops. Has anyone else had the same issues? And if so, any fixes??

Kinda getting inquisitive why you opened this thread in spite of people explaining so well in the earlier one... let us take a second look. And this time I'd like you to do some home work too.

Before you say anything, check the links in my signature for optimizing CPU and GPU. And also see my system performance on one of those links. To add, I have a G3-572 with 7700 and 1060 and my battery never falls below 90 even if I gamed heavy the whole day.
Changes I did:
CPU optimization
GPU optimization
Windows optimization and fine tuning
Windows power plan customized
Games optimization myself (and not letting some software like GE Experience do it for me based off some standard guidelines)

You mentioned you did some settings changes and all... please list out all those here. Also mention the power output of your charger. And the game settings you normally play at. Also the major services running the background, including those of windows and any software you may have installed.

Follow the links in my signature and post the outcome. Also list out the windows version you have and any/all optimizations you made to your windows (Acer nor any manufacturer would do this, and this is up to the user to keep their system optimized).
I would also like to know about your power plan changes.

bobzdar said:

There’s no way a gaming laptop should do this, and my amd version doesn’t, but it also ships with a 330w power supply.

I’d suggest getting the upgraded power supply, but acer shouldn't market this as a gaming laptop if it can’t game indefinitely.  It’s fine if the battery doesn’t charge, but it definitely shouldn’t discharge while plugged in.

When the power supply can't supply all necessary power, power is pulled from battery - this is called hybrid utilization of power, and is normal in gaming laptops. Very few people use it to an extent where it constantly pulls from battery too; such people can always get a larger power supply.

V4RM4 said:

sri369 said:

bobzdar said:

There’s no way a gaming laptop should do this, and my amd version doesn’t, but it also ships with a 330w power supply.

I’d suggest getting the upgraded power supply, but acer shouldn't market this as a gaming laptop if it can’t game indefinitely.  It’s fine if the battery doesn’t charge, but it definitely shouldn’t discharge while plugged in.

When the power supply can't supply all necessary power, power is pulled from battery - this is called hybrid utilization of power, and is normal in gaming laptops. Very few people use it to an extent where it constantly pulls from battery too; such people can always get a larger power supply.

But it would've been nice though if a higher wattage PS had come with the device.

For the H300 the 1050ti ship with a 135w and the 1060 with a 180w for the H500 the i7 ship with 230w and the i9 and ryzen with 330w and regarding you statement you can look at the Predator x21 would you be willing to carry 2 or 3 massive adapters with you all the time just to power the laptop for u to be able to play something ? because i wouldn't i think Acer and all other manufacturers who decided to have the battery to aid the adapter was a good decision for portability or else everyone should be much better with a fixed gaming desktop instead

xRamRodx said:

Sorry, had no intentions spamming the community with the same question. First time posting on this site. Wanted to start a new thread under the helios 500 instead of the 300 which I first posted a comment in. I didn't know how to delete my first post. The answer was explained in the first thread, just wanted a detailed answer on ways to fix or improve this problem. 

Let us start with the few pointers and questions i had asked in my post above this.

bobzdar said:

xapim said:

V4RM4 said:

sri369 said:

bobzdar said:

There’s no way a gaming laptop should do this, and my amd version doesn’t, but it also ships with a 330w power supply.

I’d suggest getting the upgraded power supply, but acer shouldn't market this as a gaming laptop if it can’t game indefinitely.  It’s fine if the battery doesn’t charge, but it definitely shouldn’t discharge while plugged in.

When the power supply can't supply all necessary power, power is pulled from battery - this is called hybrid utilization of power, and is normal in gaming laptops. Very few people use it to an extent where it constantly pulls from battery too; such people can always get a larger power supply.

But it would've been nice though if a higher wattage PS had come with the device.

For the H300 the 1050ti ship with a 135w and the 1060 with a 180w for the H500 the i7 ship with 230w and the i9 and ryzen with 330w and regarding you statement you can look at the Predator x21 would you be willing to carry 2 or 3 massive adapters with you all the time just to power the laptop for u to be able to play something ? because i wouldn't i think Acer and all other manufacturers who decided to have the battery to aid the adapter was a good decision for portability or else everyone should be much better with a fixed gaming desktop instead

I didn't pay $500 extra for a laptop over a desktop so that I could only game for 2 hours while plugged in, that's ridiculous.  If mine did that I'd have immediately returned it for being defective. Acer either designed that version incorrectly or packaged it with an incorrectly sized power adapter (or it's defective).

If overclocked or running some kind of unrealistic stress test, sure, but running a game at stock?  It should be able to do that plugged in all day. 

I rarely play (no free time) but when i play i play 10h+ non stop for anything never had any issues with mine

Anumaan said:

I do not understand why people are talking about this issues over and over again. The simple question to ask is, "Did Acer clearly defined their Customers that there is a feature called "Hybrid utilization of power"? Is it a part of a feature list? If not, people have the right to return the laptop and get on with their lives and not keep spamming about the same problem in different ways! I too bought this on 20-Jan-19 and I am not comfortable with this "feature". This is not my first Gaming Laptop so I can very clearly state "never head of this feature" so, return my money! I would go for a different BRAD or a desktop is my personal choice and no one has the right to tell me or someone on what I or someone should have done or should do.

Even if Acer mentioned how many users might have read it... chances are less than 1%. You can try switching to another laptop, but pretty much all gaming laptops do this - unless you got one that pulls absurd amount of power killing the whole point of owning a laptop.
Also, not sure how you optimized your system, but after playing a whole day, my battery rarely goes down below 95%.