Wi-Fi problem during playing games

pajuhesh80 · January 2019

While I'm playing a graphical game, Wi-Fi signals strength decreases and many times, it disconnects from the router. It does not matter whether the game is online or offline.

What is the problem? Is it because overheating or something else?

egydiocoelho · January 2019

Hi! Did you put the notebook in high performance?

Image: https://us.v-cdn.net/6029997/uploads/editor/va/slne8l74v0g5.png

pajuhesh80 · January 2019

Yes. I did it before. it is on 'maximum performance'.
Please post your screenshots in English next time! Thanks!

MaClane · January 2019

Good Morning pajuhesh80 !

Does the problem only occur in games?
Other applications like browsers run normal?
What makes and models of your router and laptop?
Is the laptop with the updated drivers and the router with the updated firmware?

pajuhesh80 · January 2019

Yes. And just those games that they have very high quality (like Need For Speed games, Forza motorsport, and sometimes Asphalt games).
My system:
Acer Aspire E1-572G
   Intel core i7-4500U
   AMD Radeon R7 M265 - 2GBVRAM
   8GB DDR3 L Memory
   Qualcomm Atheros AR956x Wireless Network Adapter
Router: ZyXEL DEL1201-T10A
Yes I have latest Drivers and firmware.
note: Sometimes everything is OK while gaming and I don't have any problem.

MaClane · January 2019

Take a look at the following settings and see if the solution solves your problem:

Also, are the games set for permission on the antevirus and the firewall?

pajuhesh80 · January 2019

About first picture, as I said, I did it.
I cleared that checkbox in the second picture earlier.
As I said in first post, problem is with Wi-Fi totally, not just a game or app.
Thank you for response but please read all posts before leaving a comment.

MaClane · January 2019

I read the whole post, so I believe there is a contradiction.
Look what you said:

"As I said in first post, problem is with Wi-Fi totally, not just a game or app."

"While I'm playing a graphical game, Wi-Fi signals strength decreases and many times, it disconnects from the router. It does not matter whether the game is online or offline."

And in this post again stated that only happens in games:
https://community.acer.com/en/discussion/492467/wlan-problem-while-overheat-using-graphic-card-aspire-e1-572g#latest

I need accurate information to help you better.

pajuhesh80 · January 2019

Oh! You didn't understand correctly! Sorry, I had to explain better.:)
Problem appears while I'm gaming, but it disconnects internet totally, not just for a game. My router disappears from Wi-Fi list.
I noticed something: It happens when the temperature increases more than a certain number. I don't know what is it but when laptop fan get faster (make more sound), Wi-Fi disconnects. If I increase fan speed (decrease the temperature), Wi-Fi connects again!

MaClane · January 2019

Now I understand.
Could you measure and post what temperatures are reaching the processor and video card?

pajuhesh80 · January 2019

Video card: 55~60 Celsius (131~140 Fahrenheit)

CPU: 50~55 Celsius (122~131 Fahrenheit)

When I exit the game, Wi-Fi reconnects in a short time. (1~2 seconds!)

egydiocoelho · January 2019

Have you tried upgrading the drivers with the driverbooster?

MaClane · January 2019

pajuhesh80 said:

Video card: 55~60 Celsius (131~140 Fahrenheit)
CPU: 50~55 Celsius (122~131 Fahrenheit)
When I exit the game, Wi-Fi reconnects in a short time. (1~2 seconds!)

Really strange since its temperatures are within the safe settings.

In any case, it follows the information of the safe temperature levels for your hardware:

AMD Radeon R7 M265 - 2GB: 95 ° C maximum safe level. The ideal would be between 75ºC and 85ºC
Intel Core i7-4500U: 100ºC maximum level safe.

Try this possible solution: