Predator G3-571(Helios 300) - Audio Glitches

CaseyCorrupted
CaseyCorrupted Member Posts: 3 New User
edited November 2023 in 2019 Archives
There's a small issue I've been experiencing in the past few days. Sometimes when I'm playing audio, there will be glitches that sound like pops or crunches - similar to the sound you can hear while inserting or removing headphones. I thought the problem may have just been my audio jack, but when I removed my headphones the audio was still glitching. It's not a particularly severe issue, more of just an annoyance - especially with the unpredictable nature of the issue.

I tried turning off Dolby Audio, but that didn't work. I tried different audio settings, that also didn't work. I tried to update my RealTek drivers but windows tells me that the driver is up to date.

I haven't damaged the hardware and I don't have any other issues whatsoever. At first I thought it could have been a heat-related issue, but I've checked the CPU and GPU temps during these episodes and the temps are in the 40C range, so not particularly hot.

Any help would be appreciated!

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    I suggest you to download the driver from realtek.com. If it doesn't fix the issue, you can try the driver from Acer.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    I suggest you to download the driver from realtek.com. If it doesn't fix the issue, you can try the driver from Acer.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    I had this issue once and at first my only option was disabling dolby.

    But if you download driver booster and let it update all your driver's (I recommend uninstalling it after) using the free method it updates the intel audio drivers that were causing the issue 

    Cheers 
    - Hotel Hero
  • swizzy
    swizzy Member Posts: 6 New User
    So completely uninstalling the realtek audio driver and reverting back to a default Windows audio driver works for me. No crackling sound. No other solution was working for me in removing the sound.


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    I also had that issue the first day i unboxed it and uninstalling the driver completely and reinstalling the ACER official driver fixed it no more crackling since and booted the sound with fx sound enhancer working side by side with dolby produces an amazing sound


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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