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Acer Travelmate P255 or is it ?

Reo069Reo069 Member Posts: 16 New User
in ConceptD, TravelMate and Extensa
Good day all ,
I have come across a very strange laptop that has been giving me issues in all aspects.
According to my bios it's a Travelmate P255
However if I add in the serial number that's on my bios or use the software that Acer supplies to get the serial number it doesn't pick it up. The main issues I have are the following 

CPU Genuine Intel 0000 0.8 GHz ( What is that ? ) According to all the posts this machine came out with i3,5 or 7 ...

Second issue is the bios update I cannot find a bios update for this machine according to Acer the latest bios is 2.17 ok but it doesn't allow me to upgrade the bios because my bios is v0.12T4 

The reason for the need of upgrading my bios is because I keep on having conflict drivers with my hd8750 that is installed in the machine and then when I get the code 43 the machine gives me really funny lines on startup and goes back to normal when in windows. 

I reinstalled Windows several times to try and pinpoint the issue but as soon as the second update comes through my hd8750 bombs out. 

Specs 
Windows 10 Pro 64 bit
6gb ram 
256 SSD 
CPU 0000 0.8ghz to 1.6ghz 
2gb hd8750 

Best Answer

  • egydiocoelhoegydiocoelho Posts: 49,022 Trailblazer
    Accepted Answer
    If my answer helped you, click accept and I also did not like it!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    edited January 2019
    In the notebook box or the back, see if there is a serial similar to this: NX.V8WAA.001
    See the bios version here: 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User
    H,i Thank you but where is the link to the program to download and submit.
    I have all of this .The serial number doesn't work and the bios version is V0.12T4 1/26/2013. So
    Thank you in advance 
  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    Can you submit a photo of the "system information" section? Here shows both the notebook model and the bios version!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User
    Well I can't now , all I'm getting now is a backlit black screen 
    But on msinfo32 it states the following info as listed above 
  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    Have you tried resetting the battery according to this video?

    Can you specify the model better? Example: p255-m or p255-mpg?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User
    Mine does not have the hole to reset the battery 
    The closest I got is p225mg or mp 
  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    Your model has external battery! To perform a power reset, turn off the notebook and unplug it from the electrical outlet. Then unplug the lithium battery and press the power button for thirty seconds and see if the black screen disappears!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User
    Tried it , still has the white backlit screen .
    So before this happend I took a brand new SSD that I had in stock and started installing windows 10 from scratch it ran through the installation 
    On the first restart the system went to this white backlit screen. But funny enough I can hear cortana asking about my country ... But I cannot see anything.
    I then went further and arranged an external screen still nothing ....😮
    So I thought let me reinstall the original SSD that came out of the machine with a working windows 10 still same sort white background lit screen but can't see anything ...
  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    Have you tried connecting the original hd? Ever tried disconnecting the rams memories?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User
    Yes and yes 
  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    When connecting the external monitor, did you press the fn + f5 keys to transfer the image? Have you checked this connection yet?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User
    Yes I press the FN+f5 and also double checked the screen and cable with another laptop to make sure, o haven't checked the internal cable but I'm going to strip the machine now to double check 
  • Reo069Reo069 Member Posts: 16 New User
    Ok so stripped the entire machine , cleaned everything out replaced the thermal paste on the CPU and GPU also removed the internal battery 

    I noticed that the CPU does not have the normal code eg,SR0MN which is funny .... 
    So like all the other numbers on this machine I cannot find any relevant information on this machine 
  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    Can you see the motherboard model and version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User
    V5WE2 LA- 9531P
    Apparently the Acer Aspire E1-572G has the same motherboard 
  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    When you turn on the notebook without the hd or ssd being connected, does the white screen still remain?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User
    Ok , after assembly everything seems to be fine let me see how it goes 
  • Reo069Reo069 Member Posts: 16 New User
    Thank you so much for all your help 
    Can I ask just one more favour can you maybe sent me that link to enquire about the initial problem
  • egydiocoelhoegydiocoelho ACE Posts: 49,022 Trailblazer
    Is the image appearing correctly on the monitor? To find out the serial number, download this program: https://global-download.acer.com/SupportFiles/Files/SNID/APP/SerialNumberDetectionTool.exe
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Reo069Reo069 Member Posts: 16 New User

    Yes it's perfect thank you 

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