Black Screen of Death??

RMM94
RMM94 Member Posts: 9 New User
edited November 2023 in 2018 Archives
 I am an online tutor, a while ago I opened skype and multiple tabs of google chrome at the same time, my computer suddenly displayed black screen right after minutes of lagging. I forced it to shut down by long pressing the power button, I reset the battery and restarted it. It went back to normal. I can't understand why that happened, I don't even know if I did the right thing. the computer didn't warn me. What was wrong with my computer? Should I get this replaced or what? I am paranoid right now because it's just a month old machine, I'm a light user and it started to act this way. By the way, my laptop is Acer swift 3 with i3 version of intel and 4 gb ram.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer
    edited December 2018
    Hello,
    I have the same issue during video calls since the latest version of Skype desktop (with Edge, Firefox same issue):
    • Windows 10 1803, Skype desktop 8.34.0.81
    • Black screen, weird sound through the speakers
    For the moment, I press Ctrl+Alt+Del to restart the laptop. I'm working on the event viewer file to find the solution. Don't worry we are not the only ones.
    - System


    - Provider



    [ Name] Microsoft-Windows-Kernel-Power



    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



    EventID 41



    Version 6



    Level 1



    Task 63



    Opcode 0



    Keywords 0x8000400000000002


    - TimeCreated



    [ SystemTime] 2018-12-02T16:15:40.713978000Z



    EventRecordID 10401



    Correlation


    - Execution



    [ ProcessID] 4



    [ ThreadID] 8



    Channel System



    Computer LAPTOP-62U9VEG0


    - Security



    [ UserID] S-1-5-18
    - EventData


    BugcheckCode 59


    BugcheckParameter1 0xc0000094


    BugcheckParameter2 0xfffff80b406c9bab


    BugcheckParameter3 0xffff8804409dd930


    BugcheckParameter4 0x0


    SleepInProgress 0


    PowerButtonTimestamp 0


    BootAppStatus 0


    Checkpoint 0


    ConnectedStandbyInProgress false


    SystemSleepTransitionsToOn 3


    CsEntryScenarioInstanceId 0


    BugcheckInfoFromEFI false


    CheckpointStatus 0
    France
  • RMM94
    RMM94 Member Posts: 9 New User
    hello my friend, so what do I need to do next?