Multiple BIOS-boot up issues

mindEraser0
mindEraser0 Member Posts: 9

Tinkerer

edited November 2023 in 2018 Archives
Before I begin... yes, I have searched the community for answers to my question. I have found answers that are close but do not fit exactly. I have found answers that are as vague as the question being asked. I have also found answers that do not appear to have anything to do with the question. So, I am going to ask this question again but hopefully in a clear, distinct way that provides the right amount of detail.

The problem:
  • My Acer Aspire S3-391 will not boot beyond the Acer splash screen.
The specs:
  1. Model: Aspire S3-391
  2. BIOS version: 2.09
  3. Processor: Intel Core i3-2367M @ 1.4GHz
  4. Memory: 4GB
  5. HHD: 500GB
  6. Operating System: Windows 10 (I do not remember the edition)
The details:
  • Press power button, the laptop starts to boot and the splash screen is displayed.
  • Text at bottom of screen "Press <F2> to enter setup" and "Press <F12> to change boot device.
  • When I press <F2> or <F12>, nothing happens. It acts like the keyboard is un-responsive and not working.
  • The splash screen will remain displayed until I turn the laptop off.
  • Press power button while holding down the <F2> button.
  • Splash screen appears. No text at bottom of screen. The laptop does not enter the BIOS.
  • The splash screen will remain displayed until I turn the laptop off.
  • Press power button while holding the <F12> button.
  • Splash screen appears. Text at bottom of screen says: "Entering boot device selection menu ..." The laptop does not enter the boot device selection menu.
  • The splash screen will remain displayed until I turn the laptop off.
  • Please, please, please do not mention the FN+ESC button combination. All this does is enter the system information screen.
  • Using FN+ESC does not allow you to flash or update the BIOS as some people have suggested and have indicated that doing so solved all of their problems.
  • My CMOS battery is fully seated.
  • My CMOS battery is charged. (It wouldn't attempt to boot if it were dead or near death and It wouldn't pass POST.)
  • The exhaust fan is clean and free of dust. (Even if it were clogged up, it wouldn't cause this type of problem. It would just make the laptop overheat.)
  • The Hybrid SSD/HDD is fine.
  • This isn't an OS issue. If it were, the laptop would get to the Windows splash screen before any problems occurred.
  • The laptop has never been dropped nor has it been banged around.
  • My gut feeling is that the BIOS has been corrupted somehow and needs to be flashed.
The big question:
  • Assuming my gut feeling is correct, and it usually is. (See the about me blurb below.)
  • How do I flash the BIOS?
  • Any and all information and help is appreciated.
  • If Acer support is monitoring, please jump in and provide some guidance. (See the about me blurb below.)
  • If you respond, please make your proposal clear, understandable, and with the correct detail.
  • Nothing is more frustrating when important steps or details are left out. Never assume everyone knows what you are talking about.
  • Remember the K.I.S.S method.
  • When I say the splash screen will remain displayed until I turn the laptop off, means exactly that. The laptop stays powered, displaying the splash screen until I turn it off.
  • Thank you in advance!  :) 
About me:
  1. I am a 52 year old electronic engineering technician.
  2. I have over 30 years of troubleshooting and repair to the component level.
  3. I have been Microsoft IT trained in the USMC.
  4. I know what I am doing.
  5. I'm not new at this.
  6. I'll know if you don't know what you are talking about... lol
  7. My apologies for the random "1." below... I can't get rid of it.

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Don't try to flash your BIOS!!! Try pressing and holding the power button for at least 5 seconds till the laptop is completely off. Then turn it back on and ***immediately*** start quickly tapping the F2 key. Don't wait for the logo screen to appear before tapping the F2 key because it'll be too late by then. If the BIOS menu appears, make sure the SSD or HDD is recognized and identified in the Information tab. In the Main tab, make sure the F12 and D2D recovery options are enabled. Then save settings and exit.

    If it still no joy, then press and hold the power button again till it shuts off. Then turn it back on and immediately press and hold the ALT key while tapping the F10 key. A recovery screen like in video below should appear. Follow directions to reset the machine to a factory-fresh state. You would also have the option of a partial reset while saving your personal files.

     Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA
     

    Jack E/NJ

  • mindEraser0
    mindEraser0 Member Posts: 9

    Tinkerer

    JackE...

    Thank you for your suggestions. I previously tried the <F2> key before, I tried a single press, I tried holding the key down, and I tried spamming the key. The end result was the same as I explained in my original post. The <ALT>+<F10> combination will only work if the recovery section on the SSD is still there. It isn't in may case, so using <ALT>+<F10> will not do me any good.

    Flashing the BIOS is the only option I have left, unless I send it to Acer for repair or find a used motherboard for sale somewhere.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    What was the original factory-installed Windows version?  Jack E/NJ

    Jack E/NJ

  • mindEraser0
    mindEraser0 Member Posts: 9

    Tinkerer

    The original factory-installed Windows version was 8. It was replaced with Windows 10 immediately. During the that installation, the recovery section on the SSD was wiped clean. 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    mindEraser0>>>S3-391 will not boot beyond the Acer splash screen.>>>

    Did this happen out of the blue for no apparent reason? If yes, do you recall the approximate date it happened? Jack E/NJ

    Jack E/NJ

  • mindEraser0
    mindEraser0 Member Posts: 9

    Tinkerer

    Yes, this was a surprise when it happened. I was using the laptop one day and the next, when I powered it up, this happened. It was earlier this year. February or March I believe.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    OK. April maybe? What's winver.exe show? Jack E/NJ

    Jack E/NJ

  • mindEraser0
    mindEraser0 Member Posts: 9

    Tinkerer

    April could be a possibility. I just don't remember. It wasn't a huge issue and I put the laptop in the closet. If I could run an executable, I would. lol
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited December 2018
    @mindEraser0

    What kind of little 20 GB cache drive do you have?  If it's an M-SATA, then disconnect both the HDD/SSD and M-SATA. Try booting the computer with HDD/SDD and M-SATA drives all disconnected and you should be able to regain access to BIOS.

    Some S3-391 that came pre-installed with Windows 8 have that 20 GB cache drive although I can't be certain that yours does.


    http://www.notebooksolutions.ca/zc/acer-original-circuit-board-ac53404-51622.html

    Edit:

    It might look like link below

    https://www.ebay.com/p/Genuine-Acer-Aspire-S3-391-Series-20gb-SSD-Solid-State-Drive-Kn-0200q-005/1907340369?iid=152810566467&chn=ps

    I'm not an Acer employee.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    edited December 2018
    mindEraser0>>>The original factory-installed Windows version was 8. It was replaced with Windows 10 immediately.>>>April could be a possibility. >>>

    Yeah, some of the major Win10 updates have messed with the EFI partitions that UEFI bootstrap security depends on. But it shouldn't have interfered with or corrupted the bootstrap firmware to the extent that F2 won't work if you're fast enough.

    So I think we should give the F2 thing one last shot. Remove the charger. Gently insert a paperclip into the battery reset pinhole on the bottom for 30 seconds to make sure it's completely powered off except for the CMOS coin cell on the mainboard. Then reconnect the charger. Then start rapidly tapping the F2 key even before hitting the power button. While continuing to rapidly mash the F2 key, hit the power button.

    If still no joy in getting into the BIOS menu, then I think we gotta try to boot the machine from a generic Win10 USB installation stick.  Is that how you originally installed Win10? If not, you're gonna have to make a generic Win10 installation bootstick using this media creation tool
    https://www.microsoft.com/en-us/software-download/windows10 .

    I know you probably don't want to hear this, but if it was my machine, I'd try to upgrade back to Win8.x ASAP either using the generic Win8.x installation stick for free https://www.microsoft.com/en-us/software-download/windows8ISO or the ACER-specific Win8x from the ACER store https://store.acer.com/en-us/extended/recovery/ for about $46 . My reason is because major Win10updates are rapidfire, heavyhanded & typically only supported for 18mos or less. That means even if you successfully installed and got your machine to work on the latest v1809 , its maintenance support ends April 2020. Nearly three years BEFORE Win8.x support ends.  Such is the new and unimproved Microsoft lifecycle policies https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet

    Because of this new lifecycle policy, my two factory-installed Win10 machines are now dual boot and default to a Mint 18.3 Cinammon GUI that's setup with the same look, feel & operation of Win7, Microsoft's last halfway decent system IMO. And Mint is faster and more stable than Win10. And with apps like its native Libre Office suite, I can do at least as much as the latest MS equivalents including compatibility therewith. I think the status quo in PC GUIs will be broken before 2020 if this new policy remains unchanged.

    Jack E/NJ

    PS: Try Jordan's suggestions too if you wanna try to remove the drives.

    Jack E/NJ

  • mindEraser0
    mindEraser0 Member Posts: 9

    Tinkerer

    Jordan... I will give that a try. It is something that I haven't tried yet.

    Jack... I have a USB bootable USB stick in currently with the latest Ubuntu release. A piece of my soul is lost every time Win8 is booted up. :angry: It is the worst OS on the planet. I agree, Win7 was arguably the best OS Microsoft ever released. I do miss Win7.

    My original post was because I have been trying to install Ubuntu and can't get the laptop to boot beyond the Acer splash screen. Maybe it is because of my USB stick or more likely the BIOS isn't configured correctly. (Which is why I have been trying to get in to it.) I will download the Win8 image and give it a whirl.

    Thanks for all your help and suggestions!
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    The Ubuntu iso bootstick must be created with GPT-partitioning via Rufus or UEFI bootstrapper won't see it. I suggest trying what Jordan suggested if my earlier 'last shot' of getting into the BIOS menu didn't work.

    I agree Win8 was bad. But if you can get Win8.1 on the machine, it's not quite as bad. And you shouldn't have the update issues that plague Win10 especially with each new major Win10 update release almost like a new Windows version. 1809 would probably be called Windows16 or service pack #6 under the old Windows naming conventions. Win10 is a moving target even for machines that are less than a year old.

    Even if you can't get Win8x back on the machine, you might want to try to follow some of the steps for getting a ubuntu-flavored distribution installed here https://community.acer.com/en/discussion/comment/598047/#Comment_598047

    Jack E/NJ     

    Jack E/NJ

  • mindEraser0
    mindEraser0 Member Posts: 9

    Tinkerer

    Jordan,

    You are a genius! I disconnected the HDD connector at the motherboard and powered back up, pressing <F2> and it went striaght in to the BIOS screen. However, when I plug the HDD back in, I return to my original problem, so I think I may need to replace the HDD. To answer an earlier question of yours, yes, this came with a Win8 recovery section on the SSD. It was wiped out during the install of Win10.

    Jack,

    I did not know that about the Ubuntu installation. The instructions on their web page didn't mention it. I've re-made the Ubuntu installation USB stick and will see how it goes. I will also try the LinuxMint 18.3 Cinnamon. I'm checking their page out know.

    Thanks,
    Greg
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    OK. Good luck. Jack E/NJ

    Jack E/NJ