Helios 300 wont boot after thermal repasting.

Farris
Farris Member Posts: 6 New User
hey guys, after some thermal repasting with the cooler master maker thermal paste, my laptop starts up, but only shows a black screen. I need my laptop for an urgent assignment, any help please??

Answers

  • Hi,
    What's the full model name? Did you tighten the screws hand tight?Anyway, if you haven't tried a battery reset, give it a try, switch off the laptop, disconnect from mains, follow the instructions in the video, when you press the switch do it gently without excess force, leave the laptop to rest for a while before starting again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
  • Farris
    Farris Member Posts: 6 New User
    Hi,
    What's the full model name? Did you tighten the screws hand tight?Anyway, if you haven't tried a battery reset, give it a try, switch off the laptop, disconnect from mains, follow the instructions in the video, when you press the switch do it gently without excess force, leave the laptop to rest for a while before starting again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    I tried battery resetting, im not sure about the model name but ill give it to you once i finish school. Its strange because the laptop turns on just fine, but doesnt boot into windows, not even the predator logo. Here ate the specs
    4GB DDR4 RAM
    Intel i5-8300h
    Nvidia Gtx 1060
    60hz ips display
    1TB hhd 128GB SSD
     I screwed all the screws in by hand( not too tight).
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    all connectors connected properly ?
    connect to external monitor or tv and see whether you get any display.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Farris
    Farris Member Posts: 6 New User
    all connectors connected properly ?
    connect to external monitor or tv and see whether you get any display.
    Ill try, ill give you an update when i do it.
  • Farris
    Farris Member Posts: 6 New User
    Hi,
    What's the full model name? Did you tighten the screws hand tight?Anyway, if you haven't tried a battery reset, give it a try, switch off the laptop, disconnect from mains, follow the instructions in the video, when you press the switch do it gently without excess force, leave the laptop to rest for a while before starting again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    Model number is N17C1
  • Hello I saw your message now, because in Brazil it's still 7:00 am! Have you tried removing the rtc battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RegosGabor
    RegosGabor Member Posts: 25 Enthusiast WiFi Icon
    Check if the thermal paste is not poured on the motherboard.
  • Farris
    Farris Member Posts: 6 New User
    Hello I saw your message now, because in Brazil it's still 7:00 am! Have you tried removing the rtc battery?

    Ill try it and give you an update
  • Farris
    Farris Member Posts: 6 New User
    Keyboard lights up, but no predator logo. Just a black screen. :(
  • What is the exact model of your notebook? Example a515-51
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Zorden
    Zorden Member Posts: 1 New User

    I have the same problem tried everything