Acer Swift 1 Fingerprint Login Issue

skyandcosmos
skyandcosmos Member Posts: 4 New User
edited November 2023 in 2018 Archives

Hi,

I have just recently bought an Acer Swift 1 laptop. On the whole it looks great and performs well for the price, and does everything I need it to.

The only issue seems to be the fingerprint scanner is very hit and miss - it takes a long time to register a print (comes up with multiple "your device is having trouble recognising you" messages), and when it does it only seems to work about maybe one in five times (same error message), usually meaning I have to log in with a pin (first world problems etc.)

So far I have tried:

  1. Updating the driver 2) Uninstalling and reinstalling the driver 3) Deleting and re-recording my fingerprint 4) Recording a different finger, to no avail. I have visually inspected and cleaned the sensor.

Does anyone have any suggestions / quick fixes for this? If I cannot resolve it it is not a huge issue (I can just log in with a pin in 2 seconds), and I can't really be bothered to send it back and wait 7 days etc just to repair this one component.

Interestingly I had a similar issue with a LG G6 phone last year too, so maybe its me.

Thanks in advance.

Best Answer

  • skyandcosmos
    skyandcosmos Member Posts: 4 New User
    Answer ✓
    Strangely, the fingerprint scanner seems to be working perfectly this evening! If it stops again later, I will take your advice and let you know how it goes. Thank you very much for your help so far!

Answers

  • What is the exact model of notebook? Example vx5-591g!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • skyandcosmos
    skyandcosmos Member Posts: 4 New User
    What is the exact model of notebook? Example vx5-591g!

    ACER Swift 1 SF114-32 14

  • Can you copy the idhardware from the fingerprint driver to the device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • skyandcosmos
    skyandcosmos Member Posts: 4 New User
    Is this what you mean?
  • Yes! You should now uninstall and delete this driver and restart the notebook:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • skyandcosmos
    skyandcosmos Member Posts: 4 New User
    Answer ✓
    Strangely, the fingerprint scanner seems to be working perfectly this evening! If it stops again later, I will take your advice and let you know how it goes. Thank you very much for your help so far!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited November 2018
    OK! Please let me know if the problem occurs again!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)