C720 Chromebook Exploding and catching fire

OttawaVP
OttawaVP Member Posts: 2 New User
edited November 2023 in 2018 Archives
Today one of our C720 chromebooks exploded and the battery caught fire.  Luckily the student who was using wasn't hurt.  Last year we had about 40 C720 chromebooks which had swelling batteries and needed to be replaced.  Is there a recall of this model?  I've seen several posts about swelling batteries in this particular model.

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,787 Pathfinder
    @OttawaVP

    I have checked for Acer alerts and recalls but nothing found regarding this issue. I would recommend you to report this situation to acer support ASAP. 
    Click on 'Yes' to accept my comment as answer
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  • Rudy21
    Rudy21 ACE Posts: 1,787 Pathfinder
    OttawaVP said:
    Our ACER rep is aware of the issue thanks.
    good to know that acer technicians are involved, hopefully you get this taken care. 
    Click on 'Yes' to accept my comment as answer
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,431 Guru
    Hi OttawaVP,

    I'm sorry that you're having issues with your Chromebook battery.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny