Device randomly Powered down.
Hazmat02
Member Posts: 57 Devotee 
Today I've been playing games for about 6 hours with no issues everything was running good. Temps hadn't even spiked past 90 when all of the sudden my device shuts down. I turn it back on at it says the battery is at 2%, no low battery warning or anything so I do a little reading for maybe a minute or 2 to research the issue but now my laptop is already up to 29% so I click off do a google search and go right back, no longer than 5 minutes, and my device is already back at 100%? Now either I'm really lucky and I've got the fastest charge times around or there's something fishy going on.
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Best Answers
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apart some hardware issues: battery cells having some issue or overheating, battery controller not reporting the correct charge.
from windows device manager, under Battery, right click the ACPI control method battery and reboot, then let windows re-install.I'm not an Acer employee.1 -
@IronFly mean't that windows will reinstall the driver itselfHazmat02 said:
And a the Windows re-install wont mess with anything I have downloaded?
not reinstall the OS
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/PredatorHelios300
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/1
Answers
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laptop model?
Bios version?I'm not an Acer employee.0 -
Model is PH315-51.
BIOS Version/Date Insyde Corp. V1.19, 7/13/2018
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apart some hardware issues: battery cells having some issue or overheating, battery controller not reporting the correct charge.
from windows device manager, under Battery, right click the ACPI control method battery and reboot, then let windows re-install.I'm not an Acer employee.1 -
IronFly said:apart some hardware issues: battery cells having some issue or overheating, battery controller not reporting the correct charge.
from windows device manager, under Battery, right click the ACPI control method battery and reboot, then let windows re-install.
And a the Windows re-install wont mess with anything I have downloaded?0 -
@IronFly mean't that windows will reinstall the driver itselfHazmat02 said:
And a the Windows re-install wont mess with anything I have downloaded? not reinstall the OS
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/PredatorHelios300
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/1 -
OH okay that makes more sense, I was about to ask if I could just re-install the driver and not the OS? lol Thanks for the clarification.
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It should just be a driver issueHazmat02 said:OH okay that makes more sense, I was about to ask if I could just re-install the driver and not the OS? lol Thanks for the clarification. usually that solution fix has been reported as working
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/PredatorHelios300
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/0 -
Oh sorry, i forgot to add "it" at the end, my fault
I'm not an Acer employee.1
