Chrombook Tab not charging

JohnS808
JohnS808 Member Posts: 2 New User
edited November 2023 in 2018 Archives
I bought a Cromebook Tab 10 just 4 months ago and suddenly it will not charge. I left it charging overnight, but it did not start in the morning. The charging light does not illuminate when I plug in the charger. The charger is works fine with other devices.

Best Answer

  • billsey
    billsey ACE Posts: 34,669 Trailblazer
    Answer ✓
    Well, you should be in warranty then, it could be a battery problem or a motherboard problem. Best to go ahead and contact Acer support and they'll get you fixed up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    JohnS808
    >> Try to perform a simple power reset and check the issue. Disconnect the charger.  Press and hold the power button for 10 seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the Chrome Tab.

    If still the device does not power ON, you may contact Acer support in your region and they will help you.
    Acer United States Support :  https://www.acer.com/ac/en/US/content/service-contact 
    Acer Worldwide Support : http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • JohnS808
    JohnS808 Member Posts: 2 New User
    Thanks for you reply
    I'm afraid the tabled is bricked. It will not start.
  • billsey
    billsey ACE Posts: 34,669 Trailblazer
    Answer ✓
    Well, you should be in warranty then, it could be a battery problem or a motherboard problem. Best to go ahead and contact Acer support and they'll get you fixed up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TheComputerNerd
    TheComputerNerd Member Posts: 8

    Tinkerer

    JohnS808 said:
    I bought a Cromebook Tab 10 just 4 months ago and suddenly it will not charge. I left it charging overnight, but it did not start in the morning. The charging light does not illuminate when I plug in the charger. The charger is works fine with other devices.

    ;) Answer on your question : It could be a battery or motherboardproblem. Or you need to buy a new Usb-C charger (not one as mobile-chargers).

    I hope this works.

    Greetings,

     B) TheComputerNerd