Help please

micheele
micheele Member Posts: 14

Tinkerer

edited November 2023 in 2018 Archives
 Okay so my computer everytime i turn it on, the screen is always very dark and the only way you can see it is by using a flashlight on it. It starts up normally but you can't see anything. Does anyone have any solution to this?
«1

Answers

  • What is the exact model of notebook? Example: a515-51g!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • micheele
    micheele Member Posts: 14

    Tinkerer

    Im not sure where to look but on the bottom i see AO1-431-C8G8?
  • micheele
    micheele Member Posts: 14

    Tinkerer

    micheele said:
     Okay so my computer everytime i turn it on, the screen is always very dark and the only way you can see it is by using a flashlight on it. It starts up normally but you can't see anything. Does anyone have any solution to this?

    What is the exact model of notebook? Example: a515-51g!
    At the bottom i see AO1-431-C8G8 im not sure if that's it
  • Have you checked that the problem persists when connecting an external monitor? Have you pressed the fn + f6 key?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • micheele
    micheele Member Posts: 14

    Tinkerer

    Have you checked that the problem persists when connecting an external monitor? Have you pressed the fn + f6 key?
    No i haven't. Do i press them while the computer is turning on? I may try this now.
  • Yes! You should turn on the notebook and expect to get into the windows! Then press fn + f6!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • micheele
    micheele Member Posts: 14

    Tinkerer

    Yes! You should turn on the notebook and expect to get into the windows! Then press fn + f6!
    So i tried it and it did nothing ? It just started up normally. Should i keep trying?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018
    You must press the fn + f6 key when you are already in the operating system! The fn ++ f6 key turns the screen off and on and only works on windows!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • When you turn on the notebook, can you see the Acer logo normally?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • micheele
    micheele Member Posts: 14

    Tinkerer

    When you turn on the notebook, can you see the Acer logo normally?
    Yes i can but barely
  • micheele
    micheele Member Posts: 14

    Tinkerer

    Okay so i did it and something popped up saying it didn't load correctly and that i should restart my PC which i did. Now it's at the log in screen , now what should i do ?
  • Log in to windows and press the fn + f6 key! As I said before, this key only works on windows!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Your notebook has two fn! Test with both! Then try this key sequence:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • micheele
    micheele Member Posts: 14

    Tinkerer

    Log in to windows and press the fn + f6 key! As I said before, this key only works on windows!
    Okay, i did what you said and nothing is happening. It has windows 10 so it should work but i press fn and f6 and nothing. I did manage to get into the settings and the model is a aspire one 1-431. I also went into the display and there's no option to lighten the screen.
  • When did you have this problem? Did you update the drivers? Has windows 10 been updated? Can you hit a photo?
    Also check if this problem remains on the bios screen! To do this, restart the notebook and keep pressing the f2 key before the Acer logo appears! Do not make any changes to the bios, as this procedure is only to check if the bios screen, the image is also dark! Then press esc and press enter to exit the bios!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • micheele
    micheele Member Posts: 14

    Tinkerer

    When did you have this problem? Did you update the drivers? Has windows 10 been updated? Can you hit a photo?
    Also check if this problem remains on the bios screen! To do this, restart the notebook and keep pressing the f2 key before the Acer logo appears! Do not make any changes to the bios, as this procedure is only to check if the bios screen, the image is also dark! Then press esc and press enter to exit the bios!
    This has been going on for months already and i had to put it away because of how frustrating it was to not see anything and until now I'm pulling it back out to see if maybe i can fix it. Also no i do not think i have updated them. How do i that ?
  • micheele
    micheele Member Posts: 14

    Tinkerer

    I did what you said and yes it still remains dark for the bios screen.
  • micheele
    micheele Member Posts: 14

    Tinkerer

    I also noticed that it's in safe mode. Could that be part of the problem?
  • OK! Now exit the bios and then enter windows and disable fast startup in the power options:

    Then turn off the notebook and unplug it from power! Press the battery reset button for five seconds and leave the notebook off for five minutes and test:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018
    Digite seu comentáriomicheele said:
    I also noticed that it's in safe mode. Could that be part of the problem?
    No! But do this to exit safe mode and restart your computer:

    Uncheck the Safe boot option!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)