My daughters new ACER Aspire TC-865 will not boot after hooking up her old HDD for restore

SEMPARKER
SEMPARKER Member Posts: 2 New User
edited March 2024 in 2018 Archives
Good afternoon;
     About 2 weeks ago, if that, we purchased an Acer Aspire TC-865 for our HS aged daughter.  Her old computer, circa 2015 crashed and died.  We were hoping to save her art software and art projects and so we put her old HDD into an external HD dock and plugged it into the Acer via USB port.  We were able to move over a couple of data directories but then the dock stopped responding.  We loaded drivers for her drawing art tablet (Wacom Intuos 4) and the computer restarted.  
Since then everything we turn on the computer it goes into a diagnostic mode and from there we have tried to restart, go on to Windows10 anyway, refresh, go back to a restore point.  I think we have tried every option in the diagnostic menu. 
My guess is that something from the old HDD (in the way of a system file?) was copied on top of the ACER file (?) and now the Acer does not "know how to boot" so to speak.  As the computer is only 2 weeks old, I am fine with returning it to factory defaults and starting over - Does anyone have a suggestion on how I can make this work, or do I need to go straight to Tech Support or order up a Windows back up and start over disk?
Thank you,
Sarah

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018
    Press the alt (right) + f10 keys and see if this video helps:
    https://www.youtube.com/watch?v=BnQUDjZaYbE

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SEMPARKER
    SEMPARKER Member Posts: 2 New User
    I gave the video and (right) ALT-F10 a try to no avail.  When turned on the computer goes straight to auto diagnose and repair and lets me choose to save personal files or not.  No matter which I choose I get the same result.  Something stops the process and I get the message "system was not reset, there was a problem".  
    I was able to boot to a command prompt and can move around in the "dos" environment.  I have been unable to restart Windows still.
  • I think in this case, you need to create a boot drive to reinstall windows or even try to do a repair! However, changing the factory software invalidates only the software warranty!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,984 Trailblazer
    Try first the SFC / DISM process to recover clean versions of the system files. You can do it from the command prompt from the diagnostic menu. If those don't help you can try BOOTREC as well, the first commands fix OS issues, the last fixes UEFI issues. If none of those get you back to normal then do the reinstall... Google these if you need more details:

    sfc /scannow<br><br>DISM /Online /Cleanup-Image /CheckHealth<br>DISM /Online /Cleanup-Image /ScanHealth<br>DISM /Online /Cleanup-Image /RestoreHealth<br><br>bootrec /fixmbr<br>bootrec /fixboot<br>bootrec /scanos<br>bootrec /rebuildbcd<br><br>


    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.