intel optane memory took my 1 tb hdd away?

HBMAHADEVA
HBMAHADEVA Member Posts: 5

Tinkerer

edited November 2023 in 2018 Archives
I have acer nitro 5 with 128 gb ssd and 1 tb hdd, I gave access to intel rapid storage technology(intel optane memory) then it stopped showing my drive and now I am left only with 128ssd only, please help me ASAP.

Best Answer

  • MaxGamer
    MaxGamer Member Posts: 110 Skilled Fixer WiFi Icon
    Answer ✓
    Hi @HBMAHADEVA

    Please tell me your full model name of your Nitro 5.

    Also, type diskmgmt.msc in your start menu search bar and hit enter. This will open up disk management utility and attach a screenshot of it to be able to assist you better in this issue.
    Don't forget to accept my answer if I was able to help you out!
    Just a tech enthusiast who tries to help other people : )

    Acer Nitro AN515-52-593F ||Intel Core i5-8300H upto 4.00 GHz/GTX1050/8GB 2666 MHz DDR4 RAM/1TB 7200RPM HGST HDD+16B Intel Optane Memory||

    Acer Support: https://support.acer.com/

Answers

  • MaxGamer
    MaxGamer Member Posts: 110 Skilled Fixer WiFi Icon
    Answer ✓
    Hi @HBMAHADEVA

    Please tell me your full model name of your Nitro 5.

    Also, type diskmgmt.msc in your start menu search bar and hit enter. This will open up disk management utility and attach a screenshot of it to be able to assist you better in this issue.
    Don't forget to accept my answer if I was able to help you out!
    Just a tech enthusiast who tries to help other people : )

    Acer Nitro AN515-52-593F ||Intel Core i5-8300H upto 4.00 GHz/GTX1050/8GB 2666 MHz DDR4 RAM/1TB 7200RPM HGST HDD+16B Intel Optane Memory||

    Acer Support: https://support.acer.com/
  • HBMAHADEVA
    HBMAHADEVA Member Posts: 5

    Tinkerer

    I am attaching everything I can get hands on, please help me @MaxGamer
    It doesn't shows up my 1 tb hdd AFTER allowing intel optane software.


  • MaxGamer
    MaxGamer Member Posts: 110 Skilled Fixer WiFi Icon
    I guess something has gone wrong here. Intel Optane is only meant to be used on BOOT DRIVE only. As I can see, your boot drive is the 128gb SSD, and you used a Non Boot disk (your hard disk) with your Optane. 

    I can suggest one thing here, disable Optane from Intel application, and then report back.

    Also, just confirm whether your boot drive is your 128GB SSD or not.
    Don't forget to accept my answer if I was able to help you out!
    Just a tech enthusiast who tries to help other people : )

    Acer Nitro AN515-52-593F ||Intel Core i5-8300H upto 4.00 GHz/GTX1050/8GB 2666 MHz DDR4 RAM/1TB 7200RPM HGST HDD+16B Intel Optane Memory||

    Acer Support: https://support.acer.com/
  • HBMAHADEVA
    HBMAHADEVA Member Posts: 5

    Tinkerer

    that's the problem I can't even disable it, i'm attaching some screenshots here to make it clear that ENABLE option is unavailable

  • MaxGamer
    MaxGamer Member Posts: 110 Skilled Fixer WiFi Icon
    edited October 2018
    I saw the screenshots, but at this point I am not able to think of a solution for this issue. Please wait for a solution from a fellow community member soon, or you can contact Acer Support here http://www.acer.com/worldwide/support/
    Don't forget to accept my answer if I was able to help you out!
    Just a tech enthusiast who tries to help other people : )

    Acer Nitro AN515-52-593F ||Intel Core i5-8300H upto 4.00 GHz/GTX1050/8GB 2666 MHz DDR4 RAM/1TB 7200RPM HGST HDD+16B Intel Optane Memory||

    Acer Support: https://support.acer.com/
  • HBMAHADEVA
    HBMAHADEVA Member Posts: 5

    Tinkerer

    ok, thank you for looking into it.