(Acer Aspire VX15) The plastic part under the screen deformed and i cant close it.

Fco11
Fco11 Member Posts: 3 New User
edited November 2023 in 2018 Archives
13 months ago I bought an Acer Aspire VX15 and had no issues with it (I used it almost as a desktop computer cause I rarely moved it from my desk) but yesterday the plastic part under the screen deformed and now if I try to close it the hinge makes a horrible sound, I've tried to move it back again to its original position but it doesnt fit, why did this happen and how can I fix this? (or where can I take it?).

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Even though the warranty time has passed, I would try to contact Acer support, since this problem was not caused by misuse! Explain to the support how the problem happened and that several are going through the same situation with this particular model!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Dear @ Fco11! You must trigger Acer's warranty, as many users are experiencing similar problems with this model! Sorry for my English because I'm using google translator!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fco11
    Fco11 Member Posts: 3 New User
    Thanks for the suggestion, but the warranty expired a month ago : (, and dont worry about the english, its not my native language either.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Even though the warranty time has passed, I would try to contact Acer support, since this problem was not caused by misuse! Explain to the support how the problem happened and that several are going through the same situation with this particular model!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fco11
    Fco11 Member Posts: 3 New User
    Ok, thank you very much.
  • RockHound
    RockHound Member Posts: 1 New User

    I have the same problem.  Any solution?
  • @RockHound Many vx5-591g models presented the same problem here in Brazil! The only solution is to send it to the service centers for Acer to fix the warranty!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If you are unable to have it repaired under warranty, consider replacing the bezel yourself.  Seems rather expensive for a rectangular piece of plastic, but if you are unable to close the laptop, there is little choice in the matter. Check with seller about compatibility before ordering. Even though the video below is for screen replacement, portions of it can be used to replace the bezel. 
    A less appealing alternative is to saw off the warped portion of the bezel  & use duct tape to cover the void, while leaving the hinge area uncovered. Not aesthetically pleasing, but a low budget solution.

    https://www.youtube.com/watch?v=lsfnYlJT6L0