Speaker sound randomly cuts out on Helios 300

yellowthirteen
yellowthirteen Member Posts: 9 New User
edited November 2023 in 2018 Archives
Hi all,

I've been trying to solve a problem with my Helios 300.  When I try to play any sound through the laptop speakers, the sound starts fine, but after 30 seconds or so it turns off, then back on, and then off again permanently.  My volume mixer and audio output devices show that the speakers are functioning, but I hear no sound at all. I've already made sure all drivers are up to date.  I've had the laptop for maybe 2 weeks.  Any ideas if this is software or hardware related?

Answers

  • yellowthirteen
    yellowthirteen Member Posts: 9 New User
    Another interesting bit, after a restart, the attached dialog box pops up every few seconds and disappears within seconds, before I can even select an option.  Every time it comes up, all speaker sound stops and then restarts when the box disappears.  The box interrupts everything I do, so I had to plug in headphones to even type this.
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Try reinstalling Realtek drivers from Acer's website.

    Select headset at that pop up and choose don't show again.
    - Hotel Hero
  • yellowthirteen
    yellowthirteen Member Posts: 9 New User
    I've reinstalled the driver twice now and I still have the same speaker issue. What should I do? It's still acting as if I keep connecting and disconnecting an audio device. Could that be a hardware fault?
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Try disabling fast startup, could be a "air bubble" in startup.
    - Hotel Hero
  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    It looks like a connection issue that is getting triggered... do this: take a air can, and blow gently into the headset out hole. This should help clear that slot of any debris.
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  • yellowthirteen
    yellowthirteen Member Posts: 9 New User
    Still didn't fix the problem... I'm not even sure what to do now after a reset.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Did you reset the battery or reset the system? It is very likely that the problem will be solved by uninstalling and deleting the driver of áudio until it is only the default windows driver:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • yellowthirteen
    yellowthirteen Member Posts: 9 New User
    I've uninstalled and reinstalled the driver many times, even using realtek's basic driver provided on their site. Like sri said, this seems like it might be a connection issue.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    I know you that you uninstalled the driver! However what I said is you should uninstall and delete the realtek driver and let windows download the default driver! Then check if disabling quick startup resolves the problem! I do not think this is a connection problem, but a driver problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • yellowthirteen
    yellowthirteen Member Posts: 9 New User
    I told you I've done that numerous times, exactly as you've stated.. No need to get upset about it. I don't know what to do now on the software side of things.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    I did not get upset with this :) ! I really insisted it could be a software problem
    Try this:
    a) put the computer in high performance in the power options (probably should already be):

    b) Have you tried restoring the system to factory defaults by pressing alt + f10 when turning on the notebook? So we could rule out the possibility of being a hardware problem!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • yellowthirteen
    yellowthirteen Member Posts: 9 New User
    egydiocoelho said:
    I did not get upset with this :) ! I really insisted it could be a software problem
    Try this:
    a) put the computer in high performance in the power options (probably should already be):

    b) Have you tried restoring the system to factory defaults by pressing alt + f10 when turning on the notebook? So we could rule out the possibility of being a hardware problem!

    After multiple full resets, the problem persists. No speaker sound at all. Now headphones crackle and pop as well. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Você pode me dizer o modelo exato do notebook? Exemplo v3-571!
    Sobre o som sendo estalando e estalando, você pode verificar se abaixar a taxa de amostragem resolve o problema aqui:

    About the fact the sound is not working on the speaker, plug in the headset and then click the black icon and switch to speaker:

    If this does not resolve, maybe a driver update resolves! Make sure that updating the audio driver with the driverbooster solves the problem! You do not need to upgrade the other drivers because the driver provided by the manufacturer is optimized for your model!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • yellowthirteen
    yellowthirteen Member Posts: 9 New User
    My laptop is a V3-572. 

    I tried that fix, and nothing was solved. All the issues persist.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    honestly, the only idea I have now is to update the bios! However I do not think this will solve your problem! Since you already tried to restore by pressing alt + f10 and it was not solved! I consider this to be a problem on the loudspeakers or on the motherboard!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • yellowthirteen
    yellowthirteen Member Posts: 9 New User
    That's the only thing I can think of at this point as well. Thank you

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