Intel UHD620 driver stopped working

Sahanhe
Sahanhe Member Posts: 3 New User
edited August 2023 in 2018 Archives
wen I tried to open photos app of play two videos at ones my screen turn off few times and error msg appears saying my display driver(UHD 620) stopped working and some parts of my screen turns in to mutated colors.and my laptop is E5 576g with optane memory

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited September 2018 Answer ✓
    Sahanhe 
    Please try the new version of drivers from Intel.
    In order to install the new version of drivers you have to uninstall the drivers currently install on the system. Try to complete these steps without internet connection to avoid automatic driver update form the OS. Also, once the drivers are uninstalled you should be able to try the below mentioned steps to download and manually install the Intel driver.

    Uninstall :
    Please follow the steps below to uninstall the graphics driver:
    On the keyboard, press WinLogo key + R, then type in devmgmt.msc   Expand the Display Adapters section.
    Find the Intel Graphics Driver. The driver can also be called the Intel Graphics Media Accelerator Driver (Intel GMA Driver).
    Right-click the Intel Graphics Driver and select Uninstall. Select the checkbox “Delete” the driver software for this device.
    Reboot the computer after the uninstall process has finished.

    Download and installation steps :
    Once the drivers are uninstalled you should be able to try the below mentioned steps to download and install the Intel driver.
    Unzip the file to a designated location or folder. Right-click Windows Start icon and open Device Manager.
    Click “Yes” when prompted for permission from User Account Control.
    Expand the Display adapters section. Right-click the Intel® graphics entry and select Update Driver Software.
    Click “Browse my computer for driver software”. Click “Let me pick from a list of device drivers on my computer”.
    Click “Have Disk”. Click “Browse”. Access the designated location or folder, and access a folder called “Graphics”.
    Select the file called “igdlh64” or “igdlh”. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
    Reboot your computer.
    And let me know if you have any issues with the installation.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited September 2018 Answer ✓
    Sahanhe 
    Please try the new version of drivers from Intel.
    In order to install the new version of drivers you have to uninstall the drivers currently install on the system. Try to complete these steps without internet connection to avoid automatic driver update form the OS. Also, once the drivers are uninstalled you should be able to try the below mentioned steps to download and manually install the Intel driver.

    Uninstall :
    Please follow the steps below to uninstall the graphics driver:
    On the keyboard, press WinLogo key + R, then type in devmgmt.msc   Expand the Display Adapters section.
    Find the Intel Graphics Driver. The driver can also be called the Intel Graphics Media Accelerator Driver (Intel GMA Driver).
    Right-click the Intel Graphics Driver and select Uninstall. Select the checkbox “Delete” the driver software for this device.
    Reboot the computer after the uninstall process has finished.

    Download and installation steps :
    Once the drivers are uninstalled you should be able to try the below mentioned steps to download and install the Intel driver.
    Unzip the file to a designated location or folder. Right-click Windows Start icon and open Device Manager.
    Click “Yes” when prompted for permission from User Account Control.
    Expand the Display adapters section. Right-click the Intel® graphics entry and select Update Driver Software.
    Click “Browse my computer for driver software”. Click “Let me pick from a list of device drivers on my computer”.
    Click “Have Disk”. Click “Browse”. Access the designated location or folder, and access a folder called “Graphics”.
    Select the file called “igdlh64” or “igdlh”. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
    Reboot your computer.
    And let me know if you have any issues with the installation.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Jack22
    Jack22 ACE Posts: 4,224 Pathfinder
    @sahanhe
    did you got any kind of error code when your display driver stopped working?
    Click on 'Yes' if the comment answers your question!
  • Sahanhe
    Sahanhe Member Posts: 3 New User
    I did the driver uninstall and update.it updated to the previous version.then that driver crash stopped

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