Reovery Drive From Acer Care Center

2»

Answers

  • Did you verify that the desktop remains black when you connect an external monitor, even though you can use the mouse?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Try this:
    I think your notebook is already on the desktop because you can move the mouse! Now press the ctrl + shift + esc keys to enter the task manager! If the task manager is shown, click on new task and type explorer.exe and see results!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SjMO
    SjMO Member Posts: 13

    Tinkerer

    Do you remember the file name of the update so I can see if there is any solution to this problem?

    After spending all together 5+ hours with Microsoft & seeing some progress only to stop; was told then 'Oh it's an Acer...we can't do anything more; you'll need to call the manufacturer." (Told them it was Acer early); so I ordered recovery thumb drive from Acer.  Hoping it works!
  • sri369
    sri369 ACE Posts: 2,822 Pathfinder
    SjMO said:
     I ordered recovery thumb drive from Acer.  Hoping it works!
    Recovery drive from Acer works. Just make sure to backup all necessary data - using this drive will reset hard disk to factory shipped condition - removes all partitions and data on them.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve