Since yesterday my laptop has been dead [Helios 300]

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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited September 2018
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • PCIHD
    PCIHD Member Posts: 22 Networker
    None of those solutions work sadly.
  • You could try resetting the CMOS battery.

    How are you sure that the pressure switch is being pressed?

    Sometimes on certain models not reinstalling all the screws in the bottom doesn't allow it to turn on as well.
    - Hotel Hero
  • PCIHD
    PCIHD Member Posts: 22 Networker
    Red-Sand said:
    You could try resetting the CMOS battery.

    How are you sure that the pressure switch is being pressed?

    Sometimes on certain models not reinstalling all the screws in the bottom doesn't allow it to turn on as well.
    Please send instructions for the resetting the CMOS , all screws are in place.
  • Just unplug the rtc battery wire for a few seconds:

    Also take advantage to disconnect the lithium battery and press the power button for thirty seconds as already mentioned above!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PCIHD
    PCIHD Member Posts: 22 Networker
    Just unplug the rtc battery wire for a few seconds:

    Also take advantage to disconnect the lithium battery and press the power button for thirty seconds as already mentioned above!
    Contacted costumer care today the fella is supposed to come soon , will update if problem rectifies it self with solution.
  • PCIHD
    PCIHD Member Posts: 22 Networker
    Did try with the rtc battery removal didn't work .
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited September 2018 Answer ✓
    Checked out removing hd, memory and lithium battery, does the problem remain? If yes then now is the time for you to fix the notebook under warranty!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PCIHD
    PCIHD Member Posts: 22 Networker
    All of that was done , I guess I will have to send it in.
  • Let us know what the fix was!
    - Hotel Hero
  • PCIHD
    PCIHD Member Posts: 22 Networker
    The service guy visited and check it out , he couldn't bring it to life , motherboard replacement has been commenced.
  • Glad you could solve the warranty problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PCIHD
    PCIHD Member Posts: 22 Networker
    So the machine is alive and well now the Acer guys did a fantastic job , apparently there was a short , the mother board needed to be replaced .