Brand New ChromeBook 14 For Work wont power on, amber light flashes next to the power connector only

Mike_Trettin
Mike_Trettin Member Posts: 3 New User
edited November 2023 in 2018 Archives
Any Help would be Appreciated 

Answers

  • Mike_Trettin
    Mike_Trettin Member Posts: 3 New User
    Full Model is N15Q13
    Acer Series CP5471
  • billsey
    billsey ACE Posts: 35,055 Trailblazer
    Any chance you have access to a different power supply for testing? That sounds like the charger ... isn't.
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  • Mike_Trettin
    Mike_Trettin Member Posts: 3 New User
    After Leaving it plugged in overnight, it did finally boot. I called Acer about this, even though I just received this chrome book on Tuesday of this week from Staples, Acer says its out of warranty and a very old unit. Apparently its been on Staples shelves for quite a while and the battery was REALLY dead.... 
    Thanks Staples for selling me a new / old out of warranty chrome book!! 
  • billsey
    billsey ACE Posts: 35,055 Trailblazer
    Just take it back to Staples, you can typically do that for a month or so. And your warranty should start when you buy it, not when your vendor buys it... It's only out of warranty if someone registered it more than a year ago, which make it a used product.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.