Failure to connect bluetooth

Ryan7402 · September 2018

I have an Acer 15 CB515-1HT-P39B. When I first purchased the chromebook I could easily pair my bluetooth headphones. Recently I started receiving a failure to connect when trying to pair them. I checked the headphones by pairing them with my phone and had no issue. I turned the bluetooth off and on with both my chromebook and the headphones and still received the failure message. I also restarted the chromebook and still received the same message. I then did a power wash on the chromebook and the headphones once again paired with the chromebook up until recently when I started having the same failure message. How can I fix this without having to keep power washing?

Jack22 · September 2018

Fix Bluetooth problems

If you have trouble using a Bluetooth device with your Chromebook, try these steps:

Check for system updates. If any updates are available, install them.
Turn Bluetooth off, then back on.
Turn your Chromebook off, then back on.

christy1 · September 2018

Hi,

Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r.
Click Restart.
In the box that appears, click Powerwash Continue.
Follow the steps that appear and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account.
Once you've reset your Chromebook:
- Follow the onscreen instructions to set up your Chromebook
- Check if the problem is fixed

Ryan7402 · September 2018

These are great ideas and thank you for your suggestions but I have done all of these things already and while the power wash did work it only worked temporarily and then after awhile I started receiving the failure to connect again. I was just trying to see if there is a fix to keep from having to power wash every time I receive a failure to connect message?