My Acer e5-571-5673 has wifi problem

thedeepankan
thedeepankan Member Posts: 4 New User
edited August 2023 in 2018 Archives
My wifi adapter gets disabled after few minutes of using it. Then,  I have to troubleshoot to run wifi adapter. However, after this wifi adapter works fine but only for 2-3 minutes. I need a permanent solution for this. Do I need to change my wifi adapter or  is this a software problem?

Answers

  • Lanner_Falcon
    Lanner_Falcon Member Posts: 54 Devotee WiFi Icon
    Hi thedeepankan, 

    Before trying to replace the adapter, check for once by uninstalling the Wifi adapter in device manager and installing the appropriate WLAN driver for your operating system which is available in the Acer Support website. 
    Please check out the following link for your model and do inform us if this step didnt help you resolve the issue. 

    Link: https://www.acer.com/ac/en/US/content/support-product/5344?b=1

    Also, try the following link and type in your SNID to let Acer support website identify your model variant accurately. 

    Link: https://www.acer.com/ac/en/US/content/support

    Also, please try to recall if this issue started to occur post any Windows update. 

  • What is the model of wlanw
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • thedeepankan
    thedeepankan Member Posts: 4 New User
    @egydiocoelho  Intel(R) Dual Band Wireless-AC 3160

  • thedeepankan
    thedeepankan Member Posts: 4 New User
    @Lanner_Falcon I tried it too. But then again, my wifi works for 1-2 minutes and goes back to the previous state. Is there any way to find whether it is a software issue or hardware?

  • Lanner_Falcon
    Lanner_Falcon Member Posts: 54 Devotee WiFi Icon
    Hi thedeepankan, 

    If you are particularly interested to check with whether its a software or hardware issue. Then you can back up all your data and try full factory reset. 

    Also, you can check with setting BIOS to defaults and then maybe even updating to latest BIOS. but these are the very resorts as there are irrevocable risks involved. 

    Note: An irrelevant casual friendly suggestion would be to buy a USB Wireless adapter and check if its remains connected.  :p
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited September 2018
    Try updating the driver here:
    If it still does not work, is your notebook in the 2.4ghz or 5ghz range?
    If you are using the 2.4ghz band, put the bandwidth on the automatic in the manager and also!
    If you are using the 5ghz band, go to the router and put the channel on the 36 and leave the bandwidth on the automatic as well! Also select in the device manager the preference of 5ghz!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)