Aspire F15 Keyboard failure

mjskang
mjskang Member Posts: 2 New User
edited August 2023 in 2018 Archives

Hello,

 

I have an Aspire F15 F5-573G-73ZS. Purchased in January 2017, so it's only 3 months old. 

 

The keyboard has become completely unresponsive.  This happened all of a sudden, one minute it was working and the next not. The failure did not coincide with any hardware changes, new software, or updates.

The keyboard backlight turns on during boot up, but the keys do not respond during boot or after Windows has started.  The touchpad still works fine. The on-screen keyboard works, too.  The power button also works.

 

I had to buy an external USB keyboard.

 

I have checked to make sure the keyboard drivers are up to date.

I've tried uninstalling the keyboard and restarting the computer.  

I've tried the battery reset solution posted here: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-resethttp://acer.custhelp.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset#_ga=1.207667538.1507733503.1492086829   

I tried the battery reset and leaving the computer unpowered for over 30 minutes.

I've even tried a system restore, however each time I try to do that, it tells me that the system was not restored due to an unknown error.  Great stuff.

Device manager claims that "This device is working properly" for the keyboard.   No, it's not!

I tried updating Bios from V1.15 to V1.25

 

Nothing is working. Does anyone know how I can solve this??

 

Another consideration.  I have a 1-year Carry In warranty.  I bought the PC in Canada, so I think that's where the warranty is valid. However, I currently live in Germany and will not be in Canada again for some time.  If I have to get it repaired, does anyone know if I can bring the computer to an Acer care centre in Germany, even though I bought it in Canada?

 

Here are the full specs:

Aspire F15 F5-573G-73ZS

Intel Core i7-7500U CPU @2.70 GHz  2.90 GHz

8 GM RAM

Nvidia GeForce 940MX

Windows 10 Home 64 bit version 1607

Bios V1.25

 

Thanks,

 

Mike

 

 

Answers

  • mjskang
    mjskang Member Posts: 2 New User

    I forgot to mention, I also tried enabling and disabling filter keys.  Nothing works.

  • Jbadiola95
    Jbadiola95 Member Posts: 3 New User
    I have the same problem. My laptop is only a couple of months old and now when I turned it on the keyboard is not working. I've also tried the methods you've mentioned and so far nothing works. 
  • Does any driver with a problem appear in the device manager, such as elanfilter?
    It seems that for you to use the international traveler guarantee, you must have the invoice and some proof of residence in the country of origin of the notebook! The traveler will not be able to establish residence in the current country (in his case, Germany)! Take a look here and I'm sorry for my English: http://www.acer.com/worldwide/support/itw.htm
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jbadiola95
    Jbadiola95 Member Posts: 3 New User
    Does any driver with a problem appear in the device manager, such as elanfilter?
    It seems that for you to use the international traveler guarantee, you must have the invoice and some proof of residence in the country of origin of the notebook! The traveler will not be able to establish residence in the current country (in his case, Germany)! Take a look here and I'm sorry for my English: http://www.acer.com/worldwide/support/itw.htm
    Hi! Can I ask what do you mean elanfilter? thank you!
  • The elanfilter driver is the keyboard driver and if it appears with an exclamation point or with an error in the device manager, the keyboard does not work! Can you hit a photo of the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)