No battery is detected? [Aspire E5-771G-5453]

Tibby
Tibby Member Posts: 18 Troubleshooter
edited August 2023 in 2018 Archives
I get the error  "No battery is detected ", I tried many solutions found on the Internet, but the problem wasn't resolved.
The system model is the Aspire E5-771G.
«1

Answers

  • First try deleting the battery driver in the device manager and restart! If it does not, try a power reset by doing this: turn off the notebook, find the battery hole and press for five seconds, then leave the notebook off for five minutes!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tibby
    Tibby Member Posts: 18 Troubleshooter
    I've already done these things. Okay, I'm not sure of the second solution. How am I supposed to know if I touched the reset button?
  • There must be some button with a battery symbol!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tibby
    Tibby Member Posts: 18 Troubleshooter
    Yes, I found it. But how hard do I have to press (as power) to make sure I have pressed properly?
  • Do this with the notebook off and disconnected from the power: just press for 10 seconds and then leave it off for five minutes!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Do you use windows 10?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tibby
    Tibby Member Posts: 18 Troubleshooter
    I did that, but nothing's changed. Any other solutions?
  • When did the problem arise? Has the notebook ever come with windows 10 or have you upgraded from windows 8?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tibby
    Tibby Member Posts: 18 Troubleshooter
    This morning. I have Windows 10 since I bought my laptop, about 3 years old.
  • Try this: turn off the notebook and press the power button for 30 seconds and see if it works!
    Does the light indicating the battery is charging light up?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • brummyfan2
    brummyfan2 ACE Posts: 28,713 Trailblazer
    Tibby said:
    This morning. I have Windows 10 since I bought my laptop, about 3 years old.
    Hi,
    Have you tried reinstalling Microsoft ACPI-Compliant Control method battery driver? If not, go to Device manager, expand Batteries, right click Microsoft ACPI-Compliant control method battery, click Properties, go to Driver tab and uninstall the driver, reboot and let Windows install the driver.
  • It was the first step I indicated @brummyfan2!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tibby
    Tibby Member Posts: 18 Troubleshooter
    Try this: turn off the notebook and press the power button for 30 seconds and see if it works!
    Does the light indicating the battery is charging light up?
    I did that, but it still hasn't been solved.
    No, that light is not lit.

  • Tibby
    Tibby Member Posts: 18 Troubleshooter
    Tibby said:
    This morning. I have Windows 10 since I bought my laptop, about 3 years old.
    Hi,
    Have you tried reinstalling Microsoft ACPI-Compliant Control method battery driver? If not, go to Device manager, expand Batteries, right click Microsoft ACPI-Compliant control method battery, click Properties, go to Driver tab and uninstall the driver, reboot and let Windows install the driver.

    I tried, but it didn't work out.
  • JackE
    JackE ACE Posts: 45,209 Trailblazer
    You either need to reseat the battery connector on the mainboard or you need a new battery. https://www.amazon.com/BattpitTM-Notebook-Battery-Replacement-E5-771G-51T2/dp/B075FDR96B

    Either way, you have to remove the bottom case to access the battery. Google e5-771G replacement battery for instructions on how to access the battery for the e5-7xx series.

    Jack E/NJ

    Jack E/NJ

  • It is possible that the life of your battery has come to an end!
    I think the last attempt would be to update the drivers of the notebook and bios! However updating bios is a risky process and may not solve the problem!
    Did the battery last for a full time after 3 years?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited July 2018
    How long was the battery lasted these days?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Tibby
    Tibby Member Posts: 18 Troubleshooter
    How long was the battery lasted these days?
    I usually keep my battery charged every time I use my laptop. Although I doubt it took less than the other days.
  • Tibby
    Tibby Member Posts: 18 Troubleshooter
    JackE said:
    You either need to reseat the battery connector on the mainboard or you need a new battery. https://www.amazon.com/BattpitTM-Notebook-Battery-Replacement-E5-771G-51T2/dp/B075FDR96B

    Either way, you have to remove the bottom case to access the battery. Google e5-771G replacement battery for instructions on how to access the battery for the e5-7xx series.

    On the sites that I found how to remove the battery, their is external. My battery is internal.