acer z3-615 not turning on

relosta
relosta Member Posts: 4 New User
edited March 2024 in 2018 Archives
Can you help?
I have an acer z3-615
As soon as i plug in the power supply into the back of the PC, the power supply light turns off and PC wont start
I checked the power supply and its working fin
ALso tried to hold the on/off button for 30 seconds while its plugged in and also tried while its unplugged.

PC wont turn on at all. 

P.S also bought a new Acer Power supply and it has the same issue. 

Answers

  • Sharanji
    Sharanji ACE Posts: 5,039 Pathfinder
    Hi @relosta
    It sounds like your board is shorting out the power supply unit. Are you sure your power jack on your motherboard is undamaged?
    Please contact Acer support to check the warranty coverage and check for options to fix this issue.
    Acer Worldwide : http://www.acer.com/worldwide/support/


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    I agree with @Sharanji. Look inside the laptop jack with a flashlight. There is a pin in the center that mates with hole in the center of the charger's plug. If this pin is bent away from the center of the jack, the charger may be shorting out. You can try to straighten and center a bent pin with a non-metallic tool like a toothpick. Jack E/NJ 

    Jack E/NJ

  • relosta
    relosta Member Posts: 4 New User
    Sharanji said:
    Hi @relosta
    It sounds like your board is shorting out the power supply unit. Are you sure your power jack on your motherboard is undamaged?
    Please contact Acer support to check the warranty coverage and check for options to fix this issue.
    Acer Worldwide : http://www.acer.com/worldwide/support/


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    its not under warranty. its an All-in One PC: http://www.expertreviews.co.uk/pcs/pc-systems/1402025/acer-aspire-z3-615-review

    do you know how i can fix this myself or maybe call me if you are free? im on whatsapp 00447769206994
  • relosta
    relosta Member Posts: 4 New User
    JackE said:
    I agree with @Sharanji. Look inside the laptop jack with a flashlight. There is a pin in the center that mates with hole in the center of the charger's plug. If this pin is bent away from the center of the jack, the charger may be shorting out. You can try to straighten and center a bent pin with a non-metallic tool like a toothpick. Jack E/NJ 
    its not under warranty. its an All-in One PC: http://www.expertreviews.co.uk/pcs/pc-systems/1402025/acer-aspire-z3-615-review

    do you know how i can fix this myself or maybe call me if you are free? im on whatsapp 00447769206994
  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    Look inside the laptop jack hole. Use a flashlight so you can see better inside the hole. There should be a pin sticking out straight in the center of the hole. If it's bent away from the center, you must try to straigten it with a toothpick. Jack E/NJ

    Jack E/NJ