Printer Won't Print From Chromebook

Saskia
Saskia Member Posts: 1 New User
edited November 2023 in 2019 Archives
I have a 2 1/2-year-old Acer Chromebook 11 that I love. I also have a 7-month-old Canon Pixma MX490 cloud-ready printer. Today I connected the printer to my wifi for the first time. I registered it, did everything its manual said to do, installed it on my Chromebook, but it won't print. The Chromebook says "printing," but the cloud website says "No print jobs" and "Missing Document."
How can I get the printer to print? 

Comments

  • ReL0ad3r
    ReL0ad3r Member Posts: 9

    Tinkerer

    Hi Saskia,
    Try contacting Canon support (800) 652-2666 for help on this issue (less than one year should have support)
    or it might be a setting in your network router blocking you, maybe you could contact your router support for help.

    Hope this helps 



  • RaoR
    RaoR Member Posts: 47 Devotee WiFi Icon
    Saskia said:
    I have a 2 1/2-year-old Acer Chromebook 11 that I love. I also have a 7-month-old Canon Pixma MX490 cloud-ready printer. Today I connected the printer to my wifi for the first time. I registered it, did everything its manual said to do, installed it on my Chromebook, but it won't print. The Chromebook says "printing," but the cloud website says "No print jobs" and "Missing Document."
    How can I get the printer to print? 
    Saskia,

    I see that the above mentioned printer(canon pixma MX490) has cloud print option,  you need to configure the acer chrome book as mentioned below.

    Set Up a Classic Network-Attached Printer

    If your printer is connected to your computer via USB or a local access network, these are the instructions you’ll need to set up access via Google Print.

    1. Launch Google Chrome on the computer attached to the same network as the printer. Make sure you are signed into your Google account within Chrome as on the Chromebook.
    image 2050541516904518

    2. Click the Menu button.

    screen shot 2018 01 25 at 122406 pm
    3. Click Settings.

    screen shot 2018 01 25 at 122417 pm
    4. Type "cloud print" into the search field.

    screen shot 2018 01 25 at 122426 pm

    5. Select Manage Cloud Print devices.screen shot 2018 01 25 at 122448 pm
    6. Click Add printers. This will allow you to connect your Google Account to the Google Print service.

    image 2050541516904835

    7. Click Add printer(s).image 20505415169049038. Select Manage Your Printers. This will take you to Google Print.

    image 2050541516905064
     9. 
    Select Printers from the menu on the left. Here you’ll see a list of printers connected to the computer you are using.

    When you print something from the Chrome browser, these printers will appear as output destinations.
    image 2050541516905105

    Set up a Cloud-Ready Printer

    If you have a cloud-connected printer, setup instructions vary by the brand of your printer. Don’t worry, Google has provided step-by-step instructions for every printer manufacturer with cloud-enabled hardware.

    1. Follow steps 1 - 8 above.

    2. Select Add a Cloud Ready Printer from the menu on the left side. This will take you to a Google Print page with instructions for cloud-enabled printers built by Canon, Dell, Epson, HP and Kodak.

    image 2050541516905187
    3. Find the manufacturer of your printer and follow the instructions to set up Google Print.

    image 2050541516905227

    How to Print Using Google Print

    1. Select the menu icon in the top-right corner of the Chrome Web browser.

    image 2050541516906226
    2. Choose Print from the drop-down menu.

    image 2050541516906198

    3. Click Change... under Destination within the menu on the left side
    image 2050541516906444

    4. Pick the destination printer that works best for you.

    image 2050541516906492
     5. 
    Tweak settings such as Page Range, Page Layout/Orientation, Margins, etc.

    image 2050541516906892
     6. 
    Select Print from the options on the left side.

    image 2050541516906710


    If I helped, please click "Like"
    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!

    Regards,
    RR
    Hi! I'm not Cortana! But I'm here to help! Click "Like" if you find the answer helpful!
    Click "Yes" when the comment answers your question!

    Regards,
    RR :) 
  • JETHROPURPLE7373
    JETHROPURPLE7373 Member Posts: 4 New User
    What printers are Chromebook