earhing or electrical defect over metallic body

pdtr1300
pdtr1300 Member Posts: 4 New User
edited November 2023 in 2018 Archives
I purchased it yesterday from flipkart sale....I am facing a problem in my predator helios 300 (i5 7th gen) (8gb/1 tb /128 gb sdd)/4 gb graphics. there is earthing (electric) over the metallic body of my laptop

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    if it's only with the AC charger connected, you need to check if your house has a proper grounding on the electric line, if it's on battery only, i would call flipkart and ask for a replacement.
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    if it's only with the AC charger connected, you need to check if your house has a proper grounding on the electric line, if it's on battery only, i would call flipkart and ask for a replacement.
    I'm not an Acer employee.
  • beastisbac
    beastisbac Member Posts: 3 New User
    Is there any battery limit required to check for electric shocks on battery mode ?
    My laptop has only 10% left , but there is no current in battery mode.

  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    beastisbac said:
    Is there any battery limit required to check for electric shocks on battery mode ?
    My laptop has only 10% left , but there is no current in battery mode.

    Try checking in battery mode @ fully charged to clear your doubts. But it shouldn't really matter, unless... you have Power off USB charging on (this gets auto turned off at 30%). So charge over 50% and see if this shocks you. If it does, it should be some issue with laptop.
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