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Tinkerer
I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?
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Comments
Go to Device manager(right click start), expand Keyboards, highlight and right click Standard PS/2 keyboard, uninstall this device and reboot to let Windows install the driver. HTH.
Tinkerer
In that case you need to send it for a service to Acer Service centre in your region and get it fixed under warranty, it could be a hardware problem.
http://www.acer.com/worldwide/support/
Hi,
Go to Acer support site and download Quick Access Application, then go to Control Panel, in Programs find Quick Access and right click it, uninstall Quick Access, install the downloaded application and see whether it fixes the problem.
https://www.acer.com/ac/en/GB/content/support-product/7244?b=1
It could be a bad cable connection or a faulty keyboard, in either case, it's better to get it fixed by Acer Service centre in your region if you are within the warranty period, if you are not within the warranty period, get it fixed by the local repair shop.
http://www.acer.com/worldwide/support/
Tinkerer
Tinkerer
Tinkerer