English Expand for more options.
Home› Laptops› Aspire, E and F Series Laptops

Acer Aspire A515-51G-53JT keyboard problem

se7en2wo6ixse7en2wo6ix Member Posts: 5

Tinkerer
edited March 2018 in Aspire, E and F Series Laptops

 I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago. 

Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying. 

Any solution?

«13456

Comments

  • brummyfan2brummyfan2 ACE Posts: 19,114 Trailblazer
    Hi,
    Go to Device manager(right click start), expand Keyboards, highlight and right click Standard PS/2 keyboard, uninstall this device and reboot to let Windows install the driver. HTH.
    Acer Nitro AN517-51 Performance Results - UserBenchmark

  • se7en2wo6ixse7en2wo6ix Member Posts: 5

    Tinkerer
    brummyfan2 said:
    Hi,
    Go to Device manager(right click start), expand Keyboards, highlight and right click Standard PS/2 keyboard, uninstall this device and reboot to let Windows install the driver. HTH.
    already tried but not solved :)
  • brummyfan2brummyfan2 ACE Posts: 19,114 Trailblazer
    se7en2wo6ix said:
    brummyfan2 said:
    Hi,
    Go to Device manager(right click start), expand Keyboards, highlight and right click Standard PS/2 keyboard, uninstall this device and reboot to let Windows install the driver. HTH.
    already tried but not solved :)
    Hi,
    In that case you need to send it for a service to Acer Service centre in your region and get it fixed under warranty, it could be a hardware problem.
    http://www.acer.com/worldwide/support/
    Acer Nitro AN517-51 Performance Results - UserBenchmark

  • barrettDbarrettD Member Posts: 4 New User
    How's your keyboard so far? My brother bought the same laptop and installed a couple of games. The delivery guy from 4WheelOnline for the parts we ordered arrived. When he tests the newly installed games, it seems a few of the keys are not working. We'll check the settings tonight or try to reinstall the game.
  • Adi121Adi121 Member Posts: 2 New User
    I am also facing the same problem. HELP ME

  • sakthivel_Psakthivel_P Member Posts: 3 New User
    se7en2wo6ix said:

     I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago. 

    Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

    I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

    I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying. 

    Any solution?

  • sakthivel_Psakthivel_P Member Posts: 3 New User
    sakthivel_P said:
    se7en2wo6ix said:

     I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago. 

    Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

    I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

    I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying. 

    Any solution?

    same  here ya
     any solution tell

  • sakthivel_Psakthivel_P Member Posts: 3 New User
    sakthivel_P said:
    sakthivel_P said:
    se7en2wo6ix said:

     I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago. 

    Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

    I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

    I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying. 

    Any solution?

    same  here ya
     any solution tell

    help me

  • brummyfan2brummyfan2 ACE Posts: 19,114 Trailblazer
    edited April 2018
    sakthivel_P said:
    sakthivel_P said:
    sakthivel_P said:
    se7en2wo6ix said:

     I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago. 

    Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

    I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

    I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying. 

    Any solution?

    same  here ya
     any solution tell

    help me


    Hi,
    Go to Acer support site and download Quick Access Application, then go to Control Panel, in Programs find Quick Access and right click it, uninstall  Quick Access, install the downloaded application and see whether it fixes the problem.
    https://www.acer.com/ac/en/GB/content/support-product/7244?b=1

    Acer Nitro AN517-51 Performance Results - UserBenchmark

  • ShaauunShaauun Member Posts: 1 New User
    Even I have the same exact problem ! Any solutions? Is this software or hardware side problem?
  • RaashidRaashid Member Posts: 1 New User
    I have the same problem..Keys 1 3 t u p stop working and then work after stroking many times...i tried  resetting windows 10..i also unistalled the keyboard driver many times,but the problem still prevails..please help
  • ZyxcbaZyxcba Member Posts: 5 New User
    Any heads up on how this problem can be solved? Because i have the exact same problem as the OP.
  • brummyfan2brummyfan2 ACE Posts: 19,114 Trailblazer
    Zyxcba said:
    Any heads up on how this problem can be solved? Because i have the exact same problem as the OP.
    Hi,
    It could be a bad cable connection or a faulty keyboard, in either case, it's better to get it fixed by Acer Service centre in your region if you are within the warranty period, if you are not within the warranty period, get it fixed by the local repair shop.
    http://www.acer.com/worldwide/support/
    Acer Nitro AN517-51 Performance Results - UserBenchmark

  • su4232su4232 Member Posts: 6

    Tinkerer
    @Rashid - Were you able to solve the problem, I am facing the same issue "1", "3", "t", "u", "p" are not working, they work intermittently.

    This is really frustrating.
  • gshawgshaw Member Posts: 11

    Tinkerer
    Exactly same problem with Aspire A515-41G-11DK. '1', '3', 'a', 't','y', 'u', 'p'. 'j', num 3, num 5 show this behavior. Any solutions?
  • Princekhan123Princekhan123 Member Posts: 1 New User
    se7en2wo6ix said:

     I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago. 

    Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

    I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

    I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying. 

    Any solution?

    Hey did you solved that problem?  please reply because i am also facing the same... 😞
  • se7en2wo6ixse7en2wo6ix Member Posts: 5

    Tinkerer
    Princekhan123 said:
    se7en2wo6ix said:

     I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago. 

    Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

    I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

    I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying. 

    Any solution?

    Hey did you solved that problem?  please reply because i am also facing the same
    .. call at service center..they will come to ur home and replace the keyboard
  • demon296demon296 Member Posts: 2 New User
    se7en2wo6ix said:
    Princekhan123 said:
    se7en2wo6ix said:

     I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago. 

    Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow

    I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.

    I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying. 

    Any solution?

    Hey did you solved that problem?  please reply because i am also facing the same
    .. call at service center..they will come to ur home and replace the keyboard


    ls same here any solution pls 
  • LakshyAAAgrawalLakshyAAAgrawal Member Posts: 1 New User
    Some official please respond to this. I have the exact same problem, and It's only been 15 days since I bought the laptop.
  • ManBearPigManBearPig Member Posts: 4 New User
    Same problem here... Seems like the producer doesn't even care
This discussion has been closed.

Who's Online628

christy1
christy1
Deivis75
Deivis75
Diego0504
Diego0504
JeffFF
JeffFF
konkelberryfinn
konkelberryfinn
Matheus1275
Matheus1275
rihanno
rihanno
SkrubChub
SkrubChub
Swizaw
Swizaw
Vanquish
Vanquish
+618 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign-in / Register

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals
Acer
Answers

Get Product Information
( only)
Acer Support
Videos

All Time Leaders

Top Solution Authors

The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. By using this site, you accept Acer's Privacy Policy and the Acer Community User Agreement.

Sign-in / Register