Acer Aspire E 15 8th Generation Graphics issue

Hsemin
Hsemin Member Posts: 3 New User
edited August 2023 in 2018 Archives
I have bought a new Aspire E 15 Laptop
E5 - 576 - 35GQ Laptop,
it has core i3 8th Gen processor and I am not able install GrapGraph drivers and it says
 "This installatinst package is not support by this proceprocetype"
so I have download it fron Acer website again and the result is same, how can I fix this issue, I am unable to do anyanythig now😑

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited June 2018 Answer ✓
    Hsemin 

    Sorry for the delay in response.
    Are you using the same factory shipped windows operating system?

    Right-click on the Start button on the taskbar and then click Device Manager.
    In the Device Manager, expand Display adapters.
    Right-click on the graphics card entry and then click Uninstall device option. 
    When you get the following confirmation dialog, select Delete the driver software for this device check box and then click Uninstall button. Once the driver is uninstalled, reboot your computer once and let windows install the driver.

    If any issue persists, download and install the driver manually.
    Intel : Download 
    NVIDIA  :  Download
    Unzip the file to a designated location or folder.  Open Device Manager, click Yes when prompted for permission from User Account Control.  Expand the section that needs the driver or device with yellow exclamation mark.
    Right-click and select Update Driver Software. Click Browse my computer for driver software.
    Click Let me pick from a list of device drivers on my computer.
    Click Have Disk. Click Browse and select the directory where the driver files are located.
    Click OK, and finally click Next. Drivers are now being installed.
    Restart your computer. 

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited June 2018 Answer ✓
    Hsemin 

    Sorry for the delay in response.
    Are you using the same factory shipped windows operating system?

    Right-click on the Start button on the taskbar and then click Device Manager.
    In the Device Manager, expand Display adapters.
    Right-click on the graphics card entry and then click Uninstall device option. 
    When you get the following confirmation dialog, select Delete the driver software for this device check box and then click Uninstall button. Once the driver is uninstalled, reboot your computer once and let windows install the driver.

    If any issue persists, download and install the driver manually.
    Intel : Download 
    NVIDIA  :  Download
    Unzip the file to a designated location or folder.  Open Device Manager, click Yes when prompted for permission from User Account Control.  Expand the section that needs the driver or device with yellow exclamation mark.
    Right-click and select Update Driver Software. Click Browse my computer for driver software.
    Click Let me pick from a list of device drivers on my computer.
    Click Have Disk. Click Browse and select the directory where the driver files are located.
    Click OK, and finally click Next. Drivers are now being installed.
    Restart your computer. 

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Hsemin
    Hsemin Member Posts: 3 New User
    Thanks a lot for your support brother