E5-411 black screen

mj123
mj123 Member Posts: 8

Tinkerer

edited November 2023 in 2018 Archives
Hi I have an Acer E5-411. With Windows 8.1 OS. So yesterday, my laptop turned black screen. I downloaded the latest version of BIOS on Acer website. But when I extracted it, there is no DOS file. I also don't know what filename should I assigned for my BIOS. Any help? Thanks

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,329 Pathfinder
    Answer ✓
    mj123 

    Do you get the black screen as soon as you turn On your laptop?
    Do you seen any indicator lights glowing on your device?
    Do you hear the internal fan running?
    Have you performed power reset to check the issue?
    If not, try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.


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    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,329 Pathfinder
    Answer ✓
    mj123 

    Do you get the black screen as soon as you turn On your laptop?
    Do you seen any indicator lights glowing on your device?
    Do you hear the internal fan running?
    Have you performed power reset to check the issue?
    If not, try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • mj123
    mj123 Member Posts: 8

    Tinkerer

    Hi. Thank you for your help. I'll update you if this works. Thanks again. :)
  • mj123
    mj123 Member Posts: 8

    Tinkerer

    Hi Sharanji. I already did what you told me. But nothing happens. Its still on black screen. All of the things you’ve mentioned above happens on my laptop. Is there any way? Hoping for your feedback on this. Thank you in advance! 😊
  • Sharanji
    Sharanji ACE Posts: 4,329 Pathfinder
    mj123 
    Try to remove and insert the mamory modules and hard disk. If the issue persists this could be an internal hardware issue.
    Please contact support in your region and check for further options to resolve the issue.
    Acer Philippines : https://www.acer.com/ac/en/PH/content/service-contact
    Acer worldwide : http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • mj123
    mj123 Member Posts: 8

    Tinkerer

    Hi @Sharanji.

    I'll try this one. Thank you very much. :)