Bluetooth problem on SF113-31 after Win10 update

Emile
Emile Member Posts: 4 New User
edited October 2023 in 2018 Archives
Hello.

Yesterday i received and installed a Win10 update.
Since then is can connect to my Sony BT speaker but connection is lost within 3 seconds.
What might be the solution according to you?
(it worked fine before the update)

Regards,
Emile

Answers

  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    Emile said:
    Hello.

    Yesterday i received and installed a Win10 update.
    Since then is can connect to my Sony BT speaker but connection is lost within 3 seconds.
    What might be the solution according to you?
    (it worked fine before the update)

    Regards,
    Emile

    Hey Emile, the reason for that is that the Bluetooth driver would have not been updated as a part of 1803 update. I guess it might be from 1709 to 1803? Well in this case:

    Open Device manager (type devmgmt.msc on the run command) and then look for a Bluetooth device and see if has an exclamation mark. 



    If it does, just right click it and click on Update Driver and once done, restart and check if it works? Let us know.
    BElieve in YOUrself.
  • Emile
    Emile Member Posts: 4 New User
    Hello.
    Thanks for helping.

    There is no exclamation mark. Possibly because i started the driverupdate.

    This is how it looks:

  • Emile
    Emile Member Posts: 4 New User
    Can anyone help please..
  • Emile
    Emile Member Posts: 4 New User
    Problem solved; i don't know how