Examples: Monday, today, last week, Mar 26, 3/26/04

Helios 300 factory reset with acer recovery management is not a "factory" reset!

geekromigeekromi Posts: 124Member Skilled Fixer
Hello to everybody, I could find any solution to my problem: Last Windows update (1803) was creating lot of issues  as stuttering and laggy mouse, left click  delay, and crashes when unplugged (Intel ssd p600 series) so I decided to operate a factory reset hoping to have back the system exactly how it came out of the box (1703 build) I used the acer recovery management  to reset the system with the options: reset this pc/remove everything/just remove my files. but when the procedure was finished the system was again build 1803 and not the 1703 one! why cannot have back the pre-installed version of windows (that should be into the acer recovery partition I suppose) luckily, I have made an usb  recovery media but at the time windows was already updated to build 1709 and so that 's the one that came out on the second try reset by usb recovery media. So, is there any possible way to get my 1703 build back  and above all: WHY IS IT CALLED  "FACTORY RESET" WHICH IS NOT???, (because it will install the last build anyway) is there anyone that made a  "so  called" factory reset having this sort of problem?
any help wold be really appreciated

FAQ & Answers

Sign In or Register to comment.

Who's Online277

Acer-Jose
Acer-Jose
Acer-Karp
Acer-Karp
belik
belik
BONK
BONK
Cyriix
Cyriix
Dobbs
Dobbs
egydiocoelho
egydiocoelho
hadarz8
hadarz8
IVAN_PC
IVAN_PC
JASONxhoni
JASONxhoni
Jhjh6980
Jhjh6980
JoeDeg
JoeDeg
Mfaieq
Mfaieq
MIKETBRUNKEN
MIKETBRUNKEN
moockey
moockey
nnfrancois
nnfrancois
rgfrueh
rgfrueh
+260 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Member Highlight

We would like to feature andylb as a destacated member in the Acer Community. With his dedication and support efforts, andylb has become a Valued Contributor . On behalf of the Acer Community team and all our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1044

Total Points:2652

Total Accepted Answers: 129

andylb Valued Contributor
Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.