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FAQ & Answers
Please perform a power reset and check if the issue is resolved.
Please post back and let me know if you need more help.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!
These randomly shutting off/power issues may be cause by the chassis intrusion switch located under the RAM door, you can try the following troubleshooting steps to identify if this the case. If this fixes the issue then we can identify that they might be an issue with the chassis intrusion switch and is recommended to contact you local Acer repair center to have the notebook sent in for repair.
The purpose of the chassis intrusion switch is to disable the power if the RAM door is removed, it prevents accidental removal of RAM while the Notebook is powered on.
1. Make sure that the door on the bottom of the unit and FULLY screw the door in place. Just snapping the door in place is NOT sufficient.
2. The chassis intrusion switch may vary depending on WHICH Predator 17 Notebook model you have. But in general the switch is located in the upper right hand corner of the bottom RAM and storage bay (see arrows). You may want to try adding a piece of double sided FOAM tape to the RAM door rubber post that aligns with the hole with the chassis intrusion switch. If the rubber post is not completely depressing the chassis intrusion switch, the sponge tape can help fill the gap.
Note: keep in mind that If your notebook is under warranty and you don't want to try this steps, it is recommended to contact your local Acer support and set it up for repair for better assistance.
Thanks,
Acer-Manny
Tinkerer
I have the same problem with my G9-791
It wont charge.
Did battery reset and uninstall of drivers.
After unplug and plug it, s charging for like 10 sec and stops.
It wont charge even with power off.
Tinkerer
Tinkerer
It says plugget, charging. But the animation of charging stops after 3 cycles.
If i unplug and plug again its doing 3 times charge animation and stops
Tinkerer
Tinkerer
But when it is pluged and on i can unplug battery and its stays on under a game.
One more if its power off it wont charge too
Good observations! Does it turn on with charger only and unplugged battery? Jack E/NJ
Tinkerer