Battery discharging when plugged in on Predator G9-593 15" GTX1070 i7-7700Q

Toilet
Toilet Member Posts: 2 New User
edited November 2023 in 2018 Archives
I contacted support, and they told me to send it in for repairs, but I think this is a common issue. Anyone else experience this?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    This is a common issue, which every predator has. Even if you send it for repairs it will come back with the same issue.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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    Click on 'Yes' if the comment answers your question!

  • Toilet
    Toilet Member Posts: 2 New User
    So, we just take it in the butt and do nothing about it?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I think it is done to reduce the harm to the battery. Once the battery charge drops to 30%, it won't reduce any further.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!