ACER NITRO 5 SUDDEN SHUTDOWNS WHILE GAMING

ACN5
ACN5 Member Posts: 12 New User
edited November 2023 in 2018 Archives
I bought acer nitro 5 a week ago, and it has been suddenly shuttting down for no reasons! My temperatures reaches to 60-74 max! [Mostly under 70, underclocked} Can anyone please help me fix this issue?

Best Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited May 2018 Answer ✓
    70C is a normal temperature. The reason for the unexpected shut down is not thermal. 

    EDIT: The reason for the shutdown is NOT thermal.
    Have you undervolted the CPU?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited May 2018 Answer ✓
    To run into stability issue during stress test you have to run it for some hours. Increasing the voltage by 10mV won't affect the temperatures. It won't hurt to try with 140mV or 130mV. Plus have you tried my first suggestion?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,457 Trailblazer
    Hi,
    You could try a battery reset, switch off the laptop, disconnect the AC adapter, follow the instructions in the video, leave the laptop to rest for a while(10-15Mins) before starting again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • fmnation
    fmnation Member Posts: 7 New User
    Those high temperatures are very dangerous for a laptop I have the same laptop I invested in a $22 cooling pad on amazon it keeps the laptop very cool I recommend it if temperature is shutting your laptop down
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited May 2018 Answer ✓
    70C is a normal temperature. The reason for the unexpected shut down is not thermal. 

    EDIT: The reason for the shutdown is NOT thermal.
    Have you undervolted the CPU?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ACN5
    ACN5 Member Posts: 12 New User
    ven98 said:
    70C is a normal temperature. The reason for the unexpected shut down is thermal. 

    Have you undervolted the CPU?
    Yes, I have undervolted the CPU, the problem only presists when playing Fortnite, other than that it never happens
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    In windows search type 'view advanced system settings' under start up and recovery click on settings and untick 'automatically restart'. If the laptop crashes again it should show an error message.

    Go to C drive>windows folder and there you should find a folder named 'minidump'. If there are any files in this folder delete all files and leave the 3 most recent ones. Download whocrashed and run it. Post back here the error message.

    If there are no files in the minidump folder, the next time the PC crashes a minidump will be created(if you disabled automatic restart). Run whocrashed if that happens.

    How much have you undervolted the CPU by? Maybe the voltage is too low and you need to increase it a bit.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ACN5
    ACN5 Member Posts: 12 New User
    edited May 2018
    ven98 said:
    In windows search type 'view advanced system settings' under start up and recovery click on settings and untick 'automatically restart'. If the laptop crashes again it should show an error message.

    Go to C drive>windows folder and there you should find a folder named 'minidump'. If there are any files in this folder delete all files and leave the 3 most recent ones. Download whocrashed and run it. Post back here the error message.

    If there are no files in the minidump folder, the next time the PC crashes a minidump will be created(if you disabled automatic restart). Run whocrashed if that happens.

    How much have you undervolted the CPU by? Maybe the voltage is too low and you need to increase it a bit.
    I only run into instability issues within the laptop only when playing the game called fortnite, all other games perform quite amazingly with no crashes, it might be the heat that the laptop produces when in the game?
     And It's been a week since I undervolted my laptop by 0.150 Volts and haven't experienced any crashes until yesterday.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    150mV seems too low. It is possible that this game is stressing the CPU more than the others you play. Have you run any stress test like prime95 to see if the voltage is stable.

    What is the laptop's CPU?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ACN5
    ACN5 Member Posts: 12 New User
    ven98 said:
    150mV seems too low. It is possible that this game is stressing the CPU more than the others you play. Have you run any stress test like prime95 to see if the voltage is stable.

    What is the laptop's CPU?
    Yes I have, even my games run way more than perfect. Temperatures are stable, CPU usage is rarely 100%
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited May 2018 Answer ✓
    To run into stability issue during stress test you have to run it for some hours. Increasing the voltage by 10mV won't affect the temperatures. It won't hurt to try with 140mV or 130mV. Plus have you tried my first suggestion?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ACN5
    ACN5 Member Posts: 12 New User
    ven98 said:
    To run into stability issue during stress test you have to run it for some hours. Increasing the voltage by 10mV won't affect the temperatures. It won't hurt to try with 140mV or 130mV. Plus have you tried my first suggestion?
    It was indeed the 150mV, because when I lowered it I stopped experiencing at all, thank's mate.

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