Is the temperature of 90 and more degreese Celsius of CPU on Predator Helios 300 normal ???

Yowsa
Yowsa Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives
Acer Service Croatia is claming that mentioned temperature is normal and refusing to give me new one or fixing the problem. What are my options?

Best Answers

  • Queen6
    Queen6 Member Posts: 319 Skilled Practitioner WiFi Icon
    Answer ✓
    Rest is down to you, Acer's position is clear. Alternatively reduce the in game graphics and or resolution.

    Q-6
  • Queen6
    Queen6 Member Posts: 319 Skilled Practitioner WiFi Icon
    Answer ✓
    Well, were just users  like you, willing to help others out.  All thin & light style gaming notebooks tend to run hot it the nature of the beast, equally it's possible to reduce the temperature.  I also have an MSI Raider and it too runs hotter and nosier than my Predator 17.  I would like the likes of a MSI GS73 for the portability, equally it's going to run hotter and be far nosier...

    Q-6

Answers

  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    the temperature above 90 is not acceptable
  • Queen6
    Queen6 Member Posts: 319 Skilled Practitioner WiFi Icon
    edited May 2018
    They likely wont unless the CPU is hitting T-junction at 100C, however there are some steps you can try yourself:
    Raise the rear of the notebook, undervolt the CPU and confirm it's taking, consider disabling Turbo, enable VSync from the NVidia Control panel, look a undervolting the GPU, a lot can be done...

    Realistically 80C or greater is pretty normal for a gaming  notebook under load, cooler you can get them to run the better.  90C is on the high side although not destructive.  Key is to understand what exactly is the cause and why it's not cooling off.  In my experience several small steps can often add up enough to reduce the temperature to stop any thermal throttling and bring the operating temperature into line say 85C max.

    If your getting a good unvdervolt and verified it.  You can try to seal the edge of a cooling pad by applying some rubber/foam strip to the cooling pad this will force more air through the notebook.  You can also try disabling Turbo as that will make a significant reduction in temperature, however some games may also reduce FPS

    I recommend ThrottleStop 8.60 and here's why

    This is Prime95 running Small FFT's which is way more load than any game will put on the CPU -132.8mv undervolt no thermal throttling. Notebook will run as long a you want under this extreme load.  This is with the fans set to auto at around 4.2K / 4.4K, maximum will pull the temperature down a little further.  In gaming most I see is mid 80's (peak) on the CPU and high 70's (peak) on the GPU, stock paste GPU is not undervolted, all games on highest settings

    Predator 17 G9-793 7700HQ, 32Gb, GTX 1070, BIOS 1.13, Windows 10 1803 - Ambient temperature 25C / 26C, maximum temp under Prime95 94C

    Q-6
  • Yowsa
    Yowsa Member Posts: 5

    Tinkerer

    I can't touch it myself otherwise I break the warranty, no undervolt no touching sistem by myself.
    I head same problem with GPU but they fixed that and I dont  have vsync included in nvidia.
    The fans are set on max and it still goes around 90C, the temperature wont go down below 85.
    They say its normal but after half hour of play you can't touch keyboard.
    They changed 2 times mother board, replaced cooler, replaced thermal module and did nothing and returned to me that way saying that they can't fix that and that its normal but wont give to me any documet to confirm that.
  • Queen6
    Queen6 Member Posts: 319 Skilled Practitioner WiFi Icon
    edited May 2018
    Undervolt wont break your warranty, just remove the files :)   ThrottleStop is just a .exe no installer required.  Just don't speak to Acer support regarding undervolting, like as not they don't fully understand and are following company policy.  Undervolting will reduce the load on the notebook, with the only risk being that if you go too deep the system will crash, so being backed up makes sense.  My G9-793 CPU is rated for 45W, with boosts up to 56W (PL1 & PL2) these are Acer's settings under ThrottleStop the CPU will never pass 44W

    Full Load under Prime95 Small FFT's, 4 cores, 8 threads @ 3.4GHZ 94C, yet less than 45W, no thermal throttling.  No game will stress your CPU to this level, Prime95 small FFT is so brutal that some wont even use the stress test.


    1-Raise the rear one inch, on a flat surface desktop etc.
    2-Turn on CoolBoost
    3-Undervolt the CPU, follow the guide at the top of the forum, no need to automate ThrottleStop starting up just yet.
    4-Mod a cooling pad to seal to the bottom of the notebook to force more air through the system
    5-Ambient temperature also plays it's part so we need to have a reasonable approximation

    If your not sure post back with screen capture's and we will walk you through it or at least point you in the right direction.  You should be able to get under 90C easily unless something is really off with the notebook.

    Q-6
  • Yowsa
    Yowsa Member Posts: 5

    Tinkerer

    Ok but why they wont fix that and what can i do against them i didnt buy laptop with 5 year warranty to be fixing it by myself at this point im disapointed with Acer in general its only half year old and its been more in on service that its been used
  • Queen6
    Queen6 Member Posts: 319 Skilled Practitioner WiFi Icon
    Answer ✓
    Rest is down to you, Acer's position is clear. Alternatively reduce the in game graphics and or resolution.

    Q-6
  • Yowsa
    Yowsa Member Posts: 5

    Tinkerer

    So i can go kill myself for spending 2000 euro on Acer sh** laptop 
  • Yowsa
    Yowsa Member Posts: 5

    Tinkerer

    Thank you 
  • Queen6
    Queen6 Member Posts: 319 Skilled Practitioner WiFi Icon
    Answer ✓
    Well, were just users  like you, willing to help others out.  All thin & light style gaming notebooks tend to run hot it the nature of the beast, equally it's possible to reduce the temperature.  I also have an MSI Raider and it too runs hotter and nosier than my Predator 17.  I would like the likes of a MSI GS73 for the portability, equally it's going to run hotter and be far nosier...

    Q-6
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Yowsa said:
    Thank you 
    Hey brother! Check out this channel I think you'll like it.. 😁 

    https://youtu.be/N3v3o21M8gg
    - Hotel Hero
  • Flame
    Flame Member Posts: 69 Enthusiast WiFi Icon
    Undervolt it  , same problem here  but now my max temp is 76, did not see something over that .
  • jamo0312see
    jamo0312see Member Posts: 4 New User
    My father bought me a Predetor Helios 300 in Amazon US. I live here in the Philippines and my father is not a US citizen. My laptop stopped working so i brought it to a acer service center in the philippines they said the motherboard is broken and needed to replace. They said international warranty not covered in the philippines but covered in the usa and return it to the seller. I'm so disappointed in acer now.
  • tejas
    tejas Member Posts: 23 Networker
    just see to it that your room is properly conditioned maybe your gaming on a bed or soft surfaces that block the fan intake try to be in perfect conditions and if it still doesn't work try undervolting because it is a hot laptop, its not the most expensive pro grade it takes hard to cool 
  • Shankar15
    Shankar15 Member Posts: 3 New User
    What is Normal temperature while playing game in acer predator helois 300
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Shankar15 said:
    What is Normal temperature while playing game in acer predator helois 300

    Anything 75 to 85 deg with the odd spike is good. 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Paulo_Cafalli
    Paulo_Cafalli Member Posts: 1 New User
    andylb said:
    Shankar15 said:
    What is Normal temperature while playing game in acer predator helois 300

    Anything 75 to 85 deg with the odd spike is good. 
    That's pretty hot, especialy if playing for long periods often.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    Paulo_Cafalli wrong cpu its acceptabel up to 85'ish and gpu 70/75 max those are the max acceptable temps for both cpu/gpu before the thermal throttling threshold and its completely normal its not high at all as you state please research and find facts to support your statement before stating it 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/