Startup Loop, black screen, all I can do is bios, need help!

Dylad
Dylad Member Posts: 12

Tinkerer
edited August 2023 in 2018 Archives
Hello,
I have for the whole year I’ve had this PC had startup loops and nothing but problems. I have had multiple startup loops and blue screens of death where I would have to reset my pc, but NOTHING to this extent. Here are the details.
1. Right as I start it up, it loads for up to an hour until the pc eventually turns off, or turns to a black screen with nothing but backlight
2. It no longer loads to prepare automatic repairs, it sits on this screen
3. All I can access is bios 
4. I tried to use a boot drive to get into the automatic repair and advanced options, and loading up into automatic repair wouldn’t even work in the first place
5. The only thing it can do is bios and sit in the Acer screen, the last thing I was doing was checking my email and I looked away and it went black...
If there is a way I can fix this by myself, please help me... I also need to know the root of the problem. Is it the hard drive? Do I need to purchase a new one? Please help, thank you so much.

Best Answer

  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    Answer ✓
    Just replaced the hard drive, downloaded windows on the new one, and just put it in the pc, the other one wouldn’t even do anything after anything anybody suggested, but the cost was nothing for me, so it’s like a new pc. Thanks though!

Answers

  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    Bump!
    Needs to be solved yet!
  • AntoJoseph
    AntoJoseph Member Posts: 83 Fixer WiFi Icon

    Turn off the laptop and flip the laptop upside down, Underneath the laptop you will see the tiny pin hole( Reset Hole), insert a paper clip and push the paper slip inside the pin hole and hold the paper clip for 10- 30 Seconds, After this procedure follow the below steps.


    Hi, Turn off the system and power on the system, Before you see the Acer logo, Press the ALT key and in the mean while start tapping the F10 key simultaneously,

    Select troubleshoot- Remove every thing and reinstall windows - Click fully clean the drive- Reset.

  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    Hi AntoJoseph, I will try this out very soon, but will I have to pay for Windows again if I do this? Thanks for the help, will make sure to try it!
  • Tmzdroid
    Tmzdroid Member Posts: 88 Fixer WiFi Icon
    edited April 2018

    https://www.microsoft.com/en-us/software-download/windows10                                 


    No you dont have to pay again Windows 10 is free to download get it from the link above to create a windows 10 install usb then re install windows 10.

  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    Okay will try in the coming hours, thank you so much if this works 😂
  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    AntoJoseph said:

    Turn off the laptop and flip the laptop upside down, Underneath the laptop you will see the tiny pin hole( Reset Hole), insert a paper clip and push the paper slip inside the pin hole and hold the paper clip for 10- 30 Seconds, After this procedure follow the below steps.


    Hi, Turn off the system and power on the system, Before you see the Acer logo, Press the ALT key and in the mean while start tapping the F10 key simultaneously,

    Select troubleshoot- Remove every thing and reinstall windows - Click fully clean the drive- Reset.

    All it does is go into a black screen again with just black light, tried hooking up to monitor, nothing, not a screen problem.
  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    edited April 2018
    This is what it looks like when I say black screen,
    http://imgur.com/JlckhuX
    It’s an Acer E5-575 series laptop by the way
  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    An update, it went to the blue screen of death while trying to start up and said UNMOUNTABLE BOOT DRIVE
  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    Bump
    still no solution
  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    Bump, no solution 
  • Aanand
    Aanand Member Posts: 14

    Tinkerer
    Hi, 

    Try Hard shutdown 4 or 5 times and if you're getting into a Automatic repair Screen wait for your computer to finish Automatic Repair and diagnosing your PC, once everything finished Select Advanced Repair Options and Choose Troubleshoot -> Reset -> Remove Everything -> Fully Clean the Drive -> Reset.

    Use the Computer once Reset is Completed.

    # if the About steps doesn't work Try Windows Media Creation Tool for windows Re-Installation.

    Link to Download W10 - https://us.answers.acer.com/app/answers/detail/a_id/41749

    Link to Use W10 media Creation Tool - https://us.answers.acer.com/app/answers/detail/a_id/48158#_ga=2.179423908.1603385357.1525118328-1823227915.1525118328

    Thank you.
  • Dylad
    Dylad Member Posts: 12

    Tinkerer
    Answer ✓
    Just replaced the hard drive, downloaded windows on the new one, and just put it in the pc, the other one wouldn’t even do anything after anything anybody suggested, but the cost was nothing for me, so it’s like a new pc. Thanks though!

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