next@acer 2020

Acer VN7-592G - Acer won't repair this laptop

KrzysztofCisloKrzysztofCislo Member Posts: 7

Tinkerer

edited April 2018 in Nitro and Aspire Gaming
These are all the problems I have been dealing with for the last year:
- jumping cursor 
- black screen of death (almost everyday)
- loose power socket
- slow wifi
- freezes during boot
- loose/broken hinge (which caused the housing to break)
- 0.79GHz CPU lock on battery
- self-activating FN buttons
I recorded all these symptoms on video (Youtube playlist):

Acer technicians could not diagnose it and did not fix it.
If you are reading this and are considering the purchase of Acer product, I advise against it.
In the meantime, I will use the court path and reach my rights.

FAQ & Answers

  • JackEJackE ACE Posts: 21,921 Trailblazer
    >>>Acer technicians could not diagnose it and did not fix it.>>>

    Which ACER service center did you use? Jack E/NJ
    Jack E/NJ
  • KrzysztofCisloKrzysztofCislo Member Posts: 7

    Tinkerer

    Asplex in Wrocław, Poland. Unfortunately they are well known for poor service here in Poland. I am preparing to meet the Office for Competition and Consumer Protection. Maybe it will change something. I suspect that you can't do anything about it but at least my post will be a warning to others.
  • JackEJackE ACE Posts: 21,921 Trailblazer
    Sorry to hear that they could not even diagnose a broken hinge!!! Jack E/NJ
    Jack E/NJ
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