HP envy 4520 software will not install properly. HP says ita computer problem with the scanner drive

stewar51 said:

any ideas as to how to fix

Try this,

1. Make sure your printer is turned on and connected to the computer.
2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.
3. On the Welcome screen, click Start to view a list of available printers.
4. Select your printer in the list, and then click Next.
   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.
   
5. Click either Fix Printing or Fix Scanning.
   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.
   
6. Review the list of test results, and then resolve any issues found.
   • If you see a checkmark, the printer passed the test.
   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.
   • If you see an exclamation point, the test failed and required user action, but the step was skipped.
   • If you see an X, follow the on-screen instructions to resolve the issue.
   

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