Predator Helios 300 PH317-51wont turn on Keyboard blinks 3 times then nothing..

damienkrieger
damienkrieger Member Posts: 4 New User
edited November 2023 in 2018 Archives
It's just happen today. After shut down normally from ofiice, go home and turn the laptops, the keyboard just blinks 3 times slowly, then nothing. What happen? need help ASAP. 

Best Answer

  • damienkrieger
    damienkrieger Member Posts: 4 New User
    Answer ✓
    Solved! Someone suggested to unmount the RAM and put it back again. It works!

Answers

  • damienkrieger
    damienkrieger Member Posts: 4 New User
    https://youtu.be/f2Y_D_nAZD0
    just posted a video on the symptoms.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    The backlight of the keyboard blinking 3 times is probably an error code indicating what the problem is. You can try resetting the battery and if that does not help you should contact Acer support.

    Battery reset: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • damienkrieger
    damienkrieger Member Posts: 4 New User
    Thanks for the reply @ven98.

    I thought so too, the blink must've indicated the problem. but i can't seem to find any reference to what error code it was.

    already tried the battery reset too, but the problems remains.
  • damienkrieger
    damienkrieger Member Posts: 4 New User
    Answer ✓
    Solved! Someone suggested to unmount the RAM and put it back again. It works!