Hi, I have an Acer Extensa 2540, with Intel HD Graphics 620, CPU i5-7200U and windows 10. When I use games (light) after a while 'time my PC crashes and sometimes appears bsod:' whea uncorreactable error '. At the begin I used the tool 'BlueScreenViev' and it said me that crash started from ntoskrnl.exe categorized like video driver problem. I asked to Microsoft forum Extensa 2540 Freeze e BSOD - Microsoft Community ,and I did it but the problem PERSISTS only playing games. In this moment I thought about a possible solution, the computer starts with 4 GB and my parents have added 4 more before using it, it is possible that the RAM is not compatible and that my PC crashes while I play just because only in that moment I start to use that bank of RAM? I attach a CPU_Z file (.txt) with theinformation of my RAM, the first is the original RAM and the second the bank of RAM added. As you can see RAMs have different frequencies, it can create problems?
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FAQ & Answers
Tinkerer
Tinkerer
-Processor energy saving
-minimum processor performance level
power supply from electric grid: 100%
-system cooling criteria
power supply from electric grid: active
-maximum processor performance level
power supply from electric grid: 100%
or Image b.PNG or other?
Tinkerer
When PC stop responding (crashes), the inputs (keyboard and mouse) do not respond and the sound stops, while when BSOD happens it remains to 0% and in BOTH cases the only solution is to shut down in a forced way (by pressing the power button for 5 seconds).
I post 'Event Viewer' for more information, the main errors are:
-When I crash Kernel-Power Event ID 41-Restarting the system without a regular shutdown. This error can be caused by an interruption, a crash, or an unexpected power failure of the system.-
-Then Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) Event ID 37 -The speed of processor 0/2/3 in group 0 has been released by the system firmware. The processor is in this state of performance reduced by 71 seconds after the last warning.
If you need other information tell me
Regards
Did you re-install the Win10 from an iso file? Or from the hidden ACER -specific version on the hard disk drive? There is a difference! Jack E/NJ
Tinkerer
Regards
I suggest that you re-set the machine to a factory-fresh win10 state by following this video exactly.
You have the option of a partial re-set or re-freshing the machine that would save your data and personal files. This is not as good as a total re-set so you might want to consider backing up your system before a total re-set.
If your system still has the BSOD after a factory re-set, then either the graphic card isn't powerful enough to run the games you are trying to play or the machine has a hardware issue.
Jack E/NJ
Tinkerer
Regards
Tinkerer
I try to give you other (maybe) useful information,
1) I noticed these days that if I try to use PC with the original RAM it crashes, while using only the second module added by me it has only BSOD.
2) (This is an example) I got my pc this summer and I play a very light game and I used it for 1-2 months because it was the only game that did not crash. Now it crashes but I can use other 1-2 game that I could not before. This is why I believe it is not a problem of my video card that does not hold up games.
Anyway, In this days I'll take an external hard drive to save my personal data and try to reset pc.
Tell me if you changed your opinion based on the information that I gave you.
Regards
I'm referring to automatic Win10 updates which you have little or no control over, NOT driver updates that you tried. Please do a full reset to factory-fresh state. Then ***immediately*** start playing games that crashed the machine before preferrably with wifi disconnected so that no automatic Win10 updates can occur. Jack E/NJ
Tinkerer
Tinkerer
I would try to partition the hard drive and install another OS (like openSUSE or Ubuntu), to see if it is an hardware problem or not. What do you say?
Tinkerer
How did you clone the old HDD to the SSD? I ask because the old HDD has a hidden recovery partition that has all the ACER-specific drivers necessary for your machine to run properly. Jack E/NJ
Tinkerer