how to fix laptop facing this problem? need help here.

BayMaxx
BayMaxx Member Posts: 8

Tinkerer
edited August 2023 in 2018 Archives
good day,  i have a laptop which is 4 months old and this days, i encounter some problems like if i play games while connecting my charger it suddenly shuts down and when i touch my laptop it is so hot. and when i turn it on, it goes blue screen Critical Process Died. it happens when i just put the charger to the laptop. my unit is Aspire A515-41g

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited April 2018
    BayMaxx 

    When a critical system process fails to run, the operating system will crash with a Critical Process Died Stop Error 0x000000EF or Blue Screen displayed on your Windows computer. 
    If you have made any recent changes try to restore your computer to previous healthy state and check the issue.
    >>>>>>Check and repair system file error
    Use System File Checker to find and fix system file errors
    Run System File Checker in Windows  and type cmd in start search box.
    Right-click cmd and choose Run As Administrator. 
    At the command prompt, type sfc /scannow and hit Enter.
    The SFC utility will run for a while and if any corruptions or errors are found, replace them on reboot.

    >>>>>The second option is a System Refresh. You will not lose your data, but your base operating system will still be re-installed. This is less likely to fix your problem, but may still work. 

    >>>>>The other option is a clean installation. You will lose all your data, but this is almost completely guaranteed to fix your problem.

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    Click on 'Yes' if the comment answers your question!
  • BayMaxx
    BayMaxx Member Posts: 8

    Tinkerer
    i recently downloaded the app Whocrash coz i read it from a forum, so i tried it but not sure if it's accurate. and the results this:
    6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

  • BayMaxx
    BayMaxx Member Posts: 8

    Tinkerer
    and if i use sfc, and i found any corruptions, how can i boot them?
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    BayMaxx said:
    and if i use sfc, and i found any corruptions, how can i boot them?
    System File Checker will automatically prompt to replace them and you may restart your computer to apply the 

    if atikmdag.sys file is causing the issue, you try uninstalling and reinstall the display drivers.
    Also, check if you have the latest version of BIOS update installed on your device.
    For drivers : https://www.acer.com/ac/en/US/content/support-product/7298?b=1

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • BayMaxx
    BayMaxx Member Posts: 8

    Tinkerer
    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    Results in SFC @Sharanji
  • BayMaxx
    BayMaxx Member Posts: 8

    Tinkerer
    @Sharanji after a restart my unit it goes to No bootable device what can I do? 
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    BayMaxx
    Please try to press and hold the power button about 5~8 seconds until the laptop is shut down. Press and hold the F2 button , then click the power button until the BIOS  screen display.  Check if the hard disk name is displayed next to HDD model name.  If listed check the first boot device in boot options. Press F9 to load default settings. Press F10 to save and exit from BIOS. The laptop would restart automatically. 

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