Acer Predator 17: Keyboard stopped responding. Turned off and did not shut down

movibeast
movibeast Member Posts: 23 Networker
edited November 2023 in 2018 Archives

I was just working (doing some work) and the keyboard stopped responding. I got kicked out and decided to shut down PC for the night with the mouse still working.   :'(

 

Once I shut down the screen turned off, but the power button and side profile lights remained on. They have been on for the last two days and I can't turn on PC.

 

I've tried holding power buttton for a while, but nothing happens. The laptop has power as it can charge my phone. It does not turn on or respond to any buttons. Is there something I can do? I'm guessing it might work when the battery drains, but will this be an issue moving forward? 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • movibeast
    movibeast Member Posts: 23 Networker
    edited August 2019
    Predator G9-793
    Serial Number: NHQ1TAA001xxxxxxx
    SNID: 73701xxxxxxx
    GPU: NVIDIA GTX 1070
    CPU: 2.80 Ghz
    Operating System: Windown 10 Home V-1709