Aspire V3-572PG wont wake from sleep in Windows 10

hello_jupiter
hello_jupiter Member Posts: 9

Tinkerer

edited August 2023 in 2018 Archives
I have tried changing the power options to never turn off the hard drive (I have an SSD). I've also downloaded and installed the power management update from the Acer website and after reading some forum solutions added AHCI Link Power Management to the registry. None of this has worked.

It is quite strange - I can put the laptop into sleep mode myself and move the mouse which will wake it, however if I leave it to sleep through inactivity nothing I do will wake it. I then have to hold down the power button and restart it everytime which I don't think can be too good for it.

Please assist me.

Best Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    At first you can try power reset by unplugging the battery(if removable) or pressing the battery reset switch inside a pinhole underneath the laptop(if battery is non-removable). For battery reset follow the instructions from the link: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If that doesn't work, I would suggest you to install the intel driver available here and download the latest nvidia driver from nvidia.com. If the issue still persists download the latest intel hd graphics driver for your CPU from Intel.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    It is possible that windows has updated the intel driver automatically, as the one available from Acer is outdated. In windows search type 'device installation settings' without the quotes and hit enter, then choose NO and save changes. Now install the Intel HD driver from the link I have given in my previous post. If the issue re-appears again try the 2 solutions below:

    Open command promt(admin)/windows powershell(admin) and input the following command sfc /scannow 
    This will scan for any windows corrupted files and attempt to fix them.

    Then go to control panel>view by:small/large icons>troubleshooting and under system and security click on 'fix problems with windows update'. Run the tool once and then 2nd time as an administrator.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Answer ✓
    Some people with Haswell-ULT laptops use the Windows 8.1 Intel Management Engine Interface driver as a workaround for sleep and/or shutdown problems when running Windows 10. 
    I'm not an Acer employee.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    At first you can try power reset by unplugging the battery(if removable) or pressing the battery reset switch inside a pinhole underneath the laptop(if battery is non-removable). For battery reset follow the instructions from the link: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If that doesn't work, I would suggest you to install the intel driver available here and download the latest nvidia driver from nvidia.com. If the issue still persists download the latest intel hd graphics driver for your CPU from Intel.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • DarkRaNgEr
    DarkRaNgEr Member Posts: 92 Fixer WiFi Icon
    I have tried changing the power options to never turn off the hard drive (I have an SSD). I've also downloaded and installed the power management update from the Acer website and after reading some forum solutions added AHCI Link Power Management to the registry. None of this has worked.

    It is quite strange - I can put the laptop into sleep mode myself and move the mouse which will wake it, however if I leave it to sleep through inactivity nothing I do will wake it. I then have to hold down the power button and restart it everytime which I don't think can be too good for it.

    Please assist me.

    Hi hello_jupiter,

    Open a Command Prompt and run this command: 

    powercfg /devicequery wake_armed 

    This should return a list of devices configured to wake your device from sleep, if no devices are listed: 

    Open Control Panel - Keyboard 
    Open the Keyboard control panel item, as described in Method 1. 
    Click the Hardware tab, and then click Properties. 
    Click the Change Settings button 
    Click the Power Management tab, and then verify that the 'Allow this device to wake the computer is enabled' 
    Click OK, and then click OK again 

    Then in Control Panel - Mouse, do the exact same process for your mouse . . . 

    If the issue persists, please let us know!

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!
    Did this answer the question? Yes · No

    Thanks and Regards,

    DarkRaNgEr

  • hello_jupiter
    hello_jupiter Member Posts: 9

    Tinkerer

    ven98 said:
    At first you can try power reset by unplugging the battery(if removable) or pressing the battery reset switch inside a pinhole underneath the laptop(if battery is non-removable). For battery reset follow the instructions from the link: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If that doesn't work, I would suggest you to install the intel driver available here and download the latest nvidia driver from nvidia.com. If the issue still persists download the latest intel hd graphics driver for your CPU from Intel.

    Thanks. This solved it. 
  • hello_jupiter
    hello_jupiter Member Posts: 9

    Tinkerer

    edited April 2018
    Quite strange. I left the laptop overnight and was able to wake it by moving the mouse.

    Today though I've noticed that if I leave it for 1 hour it will wake, but any longer than that and it won't wake. It seems as though it was fixed but has reverted back to the old problem.

    I think at this point I will just have to disable sleep and hibernate entirely and shut it down at night.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2018
    There's two different versions of the V3-572PG

    Please post your complete model number.  Do you have the Haswell-ULT version or the Broadwell-ULT version?
    I'm not an Acer employee.
  • hello_jupiter
    hello_jupiter Member Posts: 9

    Tinkerer

    JordanB said:
    There's two different versions of the V3-572PG

    Please post your complete model number.  Do you have the Haswell-ULT version or the Broadwell-ULT version?
    Using the program HWiNFO64 it states my Intel Core i5-4210U has codename Haswell ULT. It also has Intel Haswell-MB ULT GT2 - Integrated Graphics Controller.

    Model V3-572PG-58TV
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    It is possible that windows has updated the intel driver automatically, as the one available from Acer is outdated. In windows search type 'device installation settings' without the quotes and hit enter, then choose NO and save changes. Now install the Intel HD driver from the link I have given in my previous post. If the issue re-appears again try the 2 solutions below:

    Open command promt(admin)/windows powershell(admin) and input the following command sfc /scannow 
    This will scan for any windows corrupted files and attempt to fix them.

    Then go to control panel>view by:small/large icons>troubleshooting and under system and security click on 'fix problems with windows update'. Run the tool once and then 2nd time as an administrator.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Answer ✓
    Some people with Haswell-ULT laptops use the Windows 8.1 Intel Management Engine Interface driver as a workaround for sleep and/or shutdown problems when running Windows 10. 
    I'm not an Acer employee.
  • hello_jupiter
    hello_jupiter Member Posts: 9

    Tinkerer

    It seems to be fixed now thanks. I tried all the suggestions, not sure what the culprit was but guessing the intel hd graphics.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2018
    I wish it were that simple as just changing graphics drivers.

    Although I don't have a V3-572PG, I do have a Haswell-ULT.  I've tried a lot of workarounds for the known issue.  A lot.
    In the past, I've used the Windows 8.1 Intel Management Engine Interface driver 9.5.24.1790 as a successful workaround when running Windows 10.

    At the present moment, I'm using a different workaround......but since I don't have a V3-572PG,  I'm not going to recommend it for you.  But thought I would share it anyway.......as Microsoft released a new (optional) Intel Management Engine Interface driver (while I had Windows 8.1 installed). 

    So my workaround that I'm using for Windows 10 now is......

    1. Clean install vanilla Windows 8.1 and install drivers from Acer's website.
    2. Update to optional Intel Management Engine Interface driver 11.7.0.1045 from Windows Update
    3. Update to Windows 10 using the Update Assistant. (Update Now button).
    4. Made changes in screenshot below to power settings (not because I wanted to make those changes, but because I had to).

    I should also mention that I have the latest BIOS for my computer.

    Good luck!






    I'm not an Acer employee.