Error message with angel wings

caitlin2r1
caitlin2r1 Member Posts: 6 New User
edited February 29 in 2018 Archives

Aspire XC-603G windows 10 error message keeps popping up, "Windows me-" (it doesn't have enough room for rest of message) the message has angel wings? This has been happening for a very long time and interfers with whatever I'm doing at the time. Help! I read somewhere it had to do with Windows media player not worker on Windows 10 but no information on how to fix.

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    Do you see an error code when the message present?

    When did the error start?

    Can you kindly share a screen print of the message that keeps popping up?

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • caitlin2r1
    caitlin2r1 Member Posts: 6 New User

    There is no error code just "windows me-" in a box wearing the angel wings, and it happens quite fregently. In fact I just now tried to screen shot it twice and whatever this is did not appear in the shot. It will cycle for a few seconds stating,... "searching for a solution" and some times it will end with, "failed connection" (no problems with my internet connection at the time this happens). I believe it started the same time as the Windows 10 download and I've tried getting help from Windows for the last 6 months but they are clueless and of course referred me to the manufacturer, so here I am.   This is beyond frustrating especially when typing like now and it pops up and takes/moves my cursor so I have to click my cursor to get it back into place. Help please!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    a screenshot will for sure help.

     

    check if under Event Viewer any error appears:

    windows logo key + x

    Event viewer

    click on Windows Logs

    click on application

     

    look for errors

     

    I'm not an Acer employee.
  • caitlin2r1
    caitlin2r1 Member Posts: 6 New User

    Okay, went to Event Log and WOW, confused by all the errors and warnings but I think I found the error problem info. I couldn't figure out how to share from "paint' so just copied and pasted the old fashion way. The other big error had to do with Bonjour 3 times a minute for 29 minutes having issues but I think this one fits the problem, I hope. Can you help me stop this, the Windows Me- problem? I'm getting confused. Thank you for your help and your time, it's truly appreciated. 

     

    Windows.Media.BackgroundPlayback.exe
       10.0.14393.0
       57899a35
       twinapi.appcore.dll
       10.0.14393.206
       57daca78
       c000027b
       000000000006d1c4
       4c44
       01d28275bf1d4a22
       C:\WINDOWS\System32\Windows.Media.BackgroundPlayback.exe
       C:\Windows\System32\twinapi.appcore.dll
       1cf1a85a-2c79-4a58-bf1c-b6e46aa4bde0
       7Dragons.FreeCalendarFreeClockFreeNotepadFreeStick_1.0.0.4_x64__pnckwhy0q8csc
       ppleae38af2e007f4358a809ac99a64a67c1

     

    Note:  Not sure what happened but I thought I should share so when I posted my reply I got this message:

     

    Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

     

  • caitlin2r1
    caitlin2r1 Member Posts: 6 New User

    Lots of kudos

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i think the error is related to 

    7 Dragons Free Calendar Free Clock etc etc

    7Dragons.FreeCalendarFreeClockFreeNotepadFreeStick_1.0.0.4_x64__pnckwhy0q8csc

     

    it's better if you uninstall it, you can do it from Microsoft store:

    https://www.microsoft.com/en-us/store/p/free-calendar-free-clock-free-notepad-free-sticky-notes-free-todo-list-productivity-helper-free/9nblgggzng9b

    I'm not an Acer employee.
  • Michelle222
    Michelle222 Member Posts: 7

    Tinkerer

    I am having this issue as well, it is driving me crazy. I get the error at least every 10-20 minutes, it floats up from the bottom right of the screen, hovers for a couple seconds, then fades away. If I try to click it nothing happens, aside from if I click the X it goes away. It doesn't seem to actually do anything or affect what I am doing. Managed to get a screenshot, below that is the error, and below that is the error I got just now as I was writing this. Any idea how to make it stop? It would be much appreciated.





  • Michelle222
    Michelle222 Member Posts: 7

    Tinkerer

    Here, I have copied and pasted the event of the second error, so it's easier to read:

    Faulting application name: Windows.Media.BackgroundPlayback.exe, version: 10.0.16299.15, time stamp: 0xe6b7da7e
    Faulting module name: combase.dll, version: 10.0.16299.15, time stamp: 0x811a4962
    Exception code: 0xc000027b
    Fault offset: 0x001c64a1
    Faulting process id: 0x2b80
    Faulting application start time: 0x01d3c836a3986a62
    Faulting application path: C:\WINDOWS\System32\Windows.Media.BackgroundPlayback.exe
    Faulting module path: C:\WINDOWS\System32\combase.dll
    Report Id: 5351075d-9f9e-41e0-861f-8cb07ae35949
    Faulting package full name: 58354DavstarApps.LCARSComputerSystem_3.1.8.7_neutral__2h5gzyvxkr5rr
    Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
  • Michelle222
    Michelle222 Member Posts: 7

    Tinkerer

    edited March 2018
    Also, here is my system information. My computer is a tablet/laptop, Acer Aspire Switch 10.