Random Restarts

pastorkat4
pastorkat4 Member Posts: 1 New User
edited August 2023 in 2018 Archives
My Aspire A315-21 has being doing frequent and random restarts. It has now gotten to the critical stage where I have lost connection during an international Skype call and have lost significant amounts of writing because of the the same. The laptop simply reboots without any warning.
I contacted Acer in January (1/25/18) and a technical support person chatted me through process of resetting the BIOS/UEFI settings to default. I have done the reset a number of times since but the problem persists and may be getting worse.
Has anyone else experienced the same? Does anyone have a remedy?

Answers

  • CatherineS
    CatherineS Member Posts: 3 New User
    I don't have a remedy, but I do have an Aspire E5-553 that also randomly restarts frequently.  There's obviously a problem with Acer notebooks, since an online search brought up a number of links indicating that plenty of others have been having the same problem.  None of the suggestions have made any difference for me in dealing with the random restarting.  The one thing I have noticed is that the random restart of my notebook seems to be related to the Acer portal, because every time it restarts a box to access the portal pops up.  When I do open the portal, there's a notice that says portal services are going to be discontinued 9/2018, but I am certainly not content to wait until then to see if that clears up the restart problem I deal with constantly.
  • ems68
    ems68 Member Posts: 4 New User
    Sorry, I can't help but my E15 has the same problem with random restarts.  Happens if it's plugged in or on battery only.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    I would try two things:

    First disable the Acer portal

    Second go to Settings>Update and check everything under Update Settings particularly "Active Hours".

  • CatherineS
    CatherineS Member Posts: 3 New User
    I forgot to post an update:  I uninstalled the Acer portal and haven't had a problem with random restarts since.