Acer Predator 21X freezes on login screen,restarted for many times,unusable...

CKC
CKC Member Posts: 2 New User
edited November 2023 in 2018 Archives

My Acer Predator 21X won't login,the Tobii Eyetracker doesn't turn on at all to activate Windows Hello,and after a while of freezing the screen pop up "Couldn't turn on camera,please enter pin".Then it just stay at this screen forever.I restarted the laptop a couple of times,and it stills does the same thing.And after a few times,it also shows the bluescreen which tells me "Windows doesn't load correctly",restart,and it cycles the whole process.

I am quite disappointed with this overpriced gaming laptop,the software is poorly optimised for the best hardware. Before I am having this problem,I've already encountered a few software issues,which happens quite often.Currently I am already writing on the freeze problem which put my laptop unusable,so why not point out all of the issues I am having?

1.On the first day of unboxing,it doesn't turn on...

After I received my laptop,I am excited,since I have the most powerful laptop ever on my own hands.So I couldn't wait booting it up and enjoy the unlimited power.But out of my expectation,the laptop won't go into the windows setup screen,it turned on with a “no  bootable device”screen.This is the FIRST TIME I receive an electronic which can't even be turned on.I searched on the internet for a solution but none of them is about this Limited Edition laptop,I just felt left behind.After trying a few solutions for other Win10 laptops,it worked properly as it should be.A harsh unboxing for me.

2.BSOD for a couple of times since purchase

Just I thought I can finally enjoy the laptop that burned a hole on my wallet,not after a few days of unboxing,while gaming as usual like on any other PCs,the screen suddenly popped up with a nice BLUESCREEN,I freaked out because it was the FIRST time I ever encountered such fatal error while gaming.If I remember well,the error code name is something like "watchdog_violation"(if anyone know what it means on my laptop(can't find anything related on Google) please tell me).Just like any other error,it can be fixed be restarting the machine,and welcomed by “Windows doesn't load correctly screen”.After a few months of usage,I took it as a normal situation since it ALWAYS HAPPEN while I am playing some random online games(won't bother to tell which games just because it happened on every of them).Again,Google won't suggest some useful answer,since no one has ever encounted any issues with this laptop,as least if they do,they won’t bother posting here

3.Sound and Brightness issue

“These issues should only happen on a cheap US$100 laptop”,I’ve always told myself.But I seemed to find them on my most expensive laptop.First,even if I lower the headphone volume to “2”,it sounded like other laptops' “50”.The volume is way too high,I reinstalled the sound drivers,still won't fix.Second,the brightness always stayed at MAX,no matter how I slide the brightness bar or change any settings,the screen still burn my eyes,I always have to max out my table lamp,just to balance out the crazy brightness.Again,reinstalling any kind of drivers won't help...


Conclusion:My First priority is to find a way to turn on my 21X again,so that I can show everyone the weirdest issues I am having with the laptop which every gamers hyped for.If the issues can’t even be resolved by Acer technicians,then I think this is the most overrated and the buggest laptop on the planet,which should have been loved by everyone for its power.

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited January 2018
    had you call Acer support service?
    normally high-end Predator laptops have a direct line or special hotline.
    this community is not the official support.
    I'm not an Acer employee.
  • CKC
    CKC Member Posts: 2 New User
    Yeah you’re right I should try calling Acer.But meanwhile I want someone suggest some common method for fixing a dead laptop.Maybe some of them can fix my 21X before Acer can fix it.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    first of all, i would try a windows reset.
    at boot press Alt+F10 keys and select to re-install windows...if Acer recovery is still in good shape or a clean windows install

    1) download a windows 10 iso using Microsof tool:
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as  Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data *
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device


    I'm not an Acer employee.
  • Queen6
    Queen6 Member Posts: 319 Skilled Practitioner WiFi Icon
    I'd be inclined to restore the 21X with Acers built in recovery application.  Seems like you've encountered issue from day one, if software related a reset may just rectify.  Reset and allow the system to apply all Windows & application updates and take it from there.
     
    Q-6
  • ElectricCrow
    ElectricCrow Member Posts: 3 New User
    My 21x is a week old and won't boot suddenly. Calling Acer tomorrow.