I have purchased an ACER laptop from Delhi about 14 months ago with an extended warranty of 2 years

singhal
singhal Member Posts: 3 New User
edited November 2023 in 2018 Archives
I have purchased an ACER laptop from Delhi about 14 months ago with an extended warranty of 2 years (1+2) i.e three years.
around one month after purchasing the laptop its motherboard has been crashed and i go to the shopkeeper from where i have purchased the same then he replace the Motherborad of the same .
and sometime after same problem occurs that time also they have changed and repair it 
from the date of purchasing i have repaired it more than 6 time from the service center and all the time i was requesting them about REPLACING the product as it is not working properly but all the time they told me that we can only repair it.
 
But now they refused to even repair the same as they told that it is in physical damage so it is not in WARRANTY period.
 
I have already mailed them but they are replying me the same...

 

 

Please guide me accordingly...

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Click support at the top of this page. Choose your country India. Click get support. Then contact Acer under Service for phone or email support.

     

    Jack E/NJ

    Jack E/NJ

  • pulkitmathur
    pulkitmathur Member Posts: 1 New User
    singhal said:
    I have purchased an ACER laptop from Delhi about 14 months ago with an extended warranty of 2 years (1+2) i.e three years.
    around one month after purchasing the laptop its motherboard has been crashed and i go to the shopkeeper from where i have purchased the same then he replace the Motherborad of the same .
    and sometime after same problem occurs that time also they have changed and repair it 
    from the date of purchasing i have repaired it more than 6 time from the service center and all the time i was requesting them about REPLACING the product as it is not working properly but all the time they told me that we can only repair it.
     
    But now they refused to even repair the same as they told that it is in physical damage so it is not in WARRANTY period.
     
    I have already mailed them but they are replying me the same...

     

     

    Please guide me accordingly...

    from where did you buy the extended warranty? please provide specific details.