My acer Aspire E 15 restarts randomly

asanchezperaza · October 2016

While I'm using the laptop it suddenly restarts, I thought it might be because of automatic updates but they are disabled. Also thought it could be overheating because it does restart when its very hot but even if it's not hot it restarts !!!
It is very annoying because I use it for school and do online tests and take online classes so it is inconvinient.

I dont know if its a hardware problem which would be upsetting because I only bought it 4 months ago.

philetus · October 2016

Go to http://www.acer.com/ac/en/US/content/drivers

and see if there is a Bios update available for your laptop. If there is, update it.

If you don't know how to find your bios version,

in Windows search type system information

gustavolaufer · January 2018

asanchezperaza said:

While I'm using the laptop it suddenly restarts, I thought it might be because of automatic updates but they are disabled. Also thought it could be overheating because it does restart when its very hot but even if it's not hot it restarts !!!
It is very annoying because I use it for school and do online tests and take online classes so it is inconvinient.
I dont know if its a hardware problem which would be upsetting because I only bought it 4 months ago.

@asanchezperaza
I have the same problem as you described. How have you solved it?

brummyfan2 · January 2018

gustavolaufer said:

show previous quotes

asanchezperaza said:

While I'm using the laptop it suddenly restarts, I thought it might be because of automatic updates but they are disabled. Also thought it could be overheating because it does restart when its very hot but even if it's not hot it restarts !!!
It is very annoying because I use it for school and do online tests and take online classes so it is inconvinient.
I dont know if its a hardware problem which would be upsetting because I only bought it 4 months ago.

@asanchezperaza
I have the same problem as you described. How have you solved it?

Hi,
Switch off the laptop, disconnect from mains, follow the instructions in the video, once completed leave the laptop to rest for 15-20 mins before you start again.
https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

Ramisy · February 2018

asanchezperaza said:

While I'm using the laptop it suddenly restarts, I thought it might be because of automatic updates but they are disabled. Also thought it could be overheating because it does restart when its very hot but even if it's not hot it restarts !!!
It is very annoying because I use it for school and do online tests and take online classes so it is inconvinient.
I dont know if its a hardware problem which would be upsetting because I only bought it 4 months ago.

philetus said:

Go to http://www.acer.com/ac/en/US/content/drivers
and see if there is a Bios update available for your laptop. If there is, update it.
If you don't know how to find your bios version,
in Windows search type system information

Ramisy · February 2018

While I'm using the laptop it suddenly restarts, I only bought it 4 months ago. from first month I have had this problem. I have done all the ways which you wrote them here but they dont work.

I need help pleas

natbak · February 2018

philetus said:

Go to http://www.acer.com/ac/en/US/content/drivers
and see if there is a Bios update available for your laptop. If there is, update it.
If you don't know how to find your bios version,
in Windows search type system information

I have done all updates but it still restarts without warning; what else can I do?

0381G · February 2018

I have the same problem and they are telling me to send it in. They don't say anything about paying for shipping even though the laptop is under warranty. I have updated the BIOS to the most current. Still continues to randomly shut down. Did anyone having this problem try the battery reset as suggested? I'd like to do what I can before sending in as I don't feel like removing/backing up everything on my laptop in case all is lost....Google search looks like a lot of people with the same problem. Not happy.

natbak · February 2018

As I said, I did all updates and it is still restarting ?

brummyfan2 · February 2018

natbak said:

As I said, I did all updates and it is still restarting ?

Hi,
Have you done the battery reset as I have described in my post? If that doesn't help, go to Device manager, expand Display adapters and uninstall the driver for your graphics, reboot and let Windows install the driver.

natbak · February 2018

yes and bios updates as well, same still

BISWAS · February 2018

I use Acer E5-553-T4PT laptop.While using laptop suddenly my pc restart much time. Then I decided to reset my pc.Complete my pc restart I think my problem will be overcome.

But the problem not solved.Hole time my pc Temperatures was normal.

My pc BIOS version: v1.19

Windows 10 (10.0.16299.125)

AMD Radeon software version 17.12.1

Kindly help on this issue.

natbak · February 2018

I have done all updates and it still restarts, what else can I do?

natbak · February 2018

No news, solution?

JackE · February 2018

For those of you whose machines are still under warranty, don't waste any more time waiting for a solution. Click the ACER service link at the bottom of this page and arrange for warranty repairs now. Jack E/NJ

meoantolin · February 2018

The battery reset thing works for a few days/weeks, but after a while, the problem returns. Sometimes, I won't be able to restart until I plug it into a power outlet. What gives?

brummyfan2 · February 2018

Those who have this problem please try getting it fixed under warranty as @JackE suggested, if you are out of warranty, you could try this fix, it may or may not work but worth a try.
Remove the service hatch, apply an electrical tape(cut to cover the area marked with yellow rectangle), apply a single layer at one time and try whether it fixes the problem. Please make sure the tape is applied only to the rubber section only.